Really pleased with the service I've received from Mococo. The item I purchased was packaged very well; no damage, gift bag, chocolates AND tissue paper included.
Elise
Mococo
10 years ago
So lovely to hear our little touches are appreciated and you enjoyed the Mococo experience. Thank you.
Very good wrong item was sent and to save me going out my way they arranged for the currier to come next day with wright item and he took away the wrong one also had free little chocs yum
Elise
Mococo
10 years ago
I am so pleased we corrected the mistake quickly and you were pleased with service you received. Glad you enjoyed the chocolates :)
Good service with chocs, gift card and beautifully wrapped. Only disappointed charm wasn't sent in box.
Elise
Mococo
10 years ago
I do apologise that you were disappointed it wasn't in a box, we have to follow Pandora's guidelines and unfortunately we are unable to give boxes for items under £35. Thank you for your positive feedback and we are pleased to hear you were happy with everything else.
Service for refund was good but product arrived scratched so had to return for refund as no other was available.
Elise
Mococo
10 years ago
I sincerely apologise about the poor quality of the item you received, all of the items we dispatch go through quality control. Unfortunately this item is a retired piece and has been in the company for a while, also with it being sterling silver this prone to surface scratches. We do sincerely apologise and understand fully your reasoning for the return. Thank you for your kind words on the service you otherwise received. You may be interested in the current Clogau promotion that we are running in store at the moment. https://www.mococo.co.uk/about-us/events/
Elise Customer relations
Ürün değerlendirmeleri
Alışveriş tarihi: 20/02/2016
0
Paylaş
TC
Trusted Customer
Cheater
10 years ago
Trusted Customer, Mococo hakkında ne dedi?:
Owesome as always
Elise
Mococo
10 years ago
Thank you for your kind comments! We look forward to your return.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Thank you.
Elise
Customer relations