the itinerary provided by Insight tours at the beginning of the tour was not followed and there was no other written details of the tour. When you are in a country with very different names it was...
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Jillian - Head of Operations
Luxury Gold
8 years ago
At times, ensuring that our guests can take in as many amazing attractions as possible and make the most out of the snapshot of time they spend in each region can mean lengthier periods of travel and some early starts. However, we appreciate that holidays are also meant for relaxing and we will look into your concerns about the organisation of the itinerary to review where the necessary improvements could be made. In addition, itinerary variations may be required on rare occasions to ensure the smooth running of the trip; however, a similarly enjoyable experience will always be sought where possible. Nevertheless, we will look to ensure that our guests are being made properly and promptly aware of these changes at the time. That being said; we still hope that you have returned home from your time on the Classical India with Nepal trip with many fond memories of your adventures and to welcome you back to travel with us again in the future.
Ürün değerlendirmeleri
Alışveriş tarihi: 15/01/2018
0
Paylaş
KG
Klaus-Dieter Garlipp
Feefo Tarafından Doğrulanmış
8 years ago
Klaus-Dieter Garlipp, Luxury Gold hakkında ne dedi?:
By getting their payment method right (second year we have had this problem) and get info given to clients right.
Dale Anderson
Luxury Gold
8 years ago
Thank you for leaving us with your concerns about the itinerary which have been passed on to our Operations Team for their reflection. However, we do truly regret to learn that these aspects of your experience detracted from your trip, yet, we sincerely hope that you were still able to create some long-lasting memories that you can look back on fondly.
Ürün değerlendirmeleri
Alışveriş tarihi: 15/01/2018
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 years ago
We had an excellent and caring Tour Concierge by the name of Vir on our Essence of India Jan 6-13, 2018.
Dale Anderson
Luxury Gold
8 years ago
We are extremely proud of our team at Luxury Gold and their dedication to service, and we are very happy that our Travelling Concierge ensured that you were well looked after throughout your journey with Insight Vacations. Furthermore, we appreciate that taking in village life may not have been to your preferences, however, truly hope that you still enjoyed many other wonderful experiences.
The travelling concierge was most helpful and knowledgeable on Indian history and culture. The well designed itinerary captured the essence of India in the space of eight days. The hotels and...
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Dale Anderson
Luxury Gold
8 years ago
The Essence of India with Ranthambore itinerary has been carefully made to showcase some of the country's richest heritage and culture, whilst our Travelling Concerige guides you comfortably along the way. That is why; it truly pleases us to learn that you really enjoyed your Luxury Gold experience with Insight Vacations. Furthermore, it would be our absolute pleasure to welcome you back to explore another exciting destination with us soon.
I was sure that I had included my dietary needs. It does not seem that there was any information given to a couple of places. I was given a plate of soggy French fries when we visited a store as...
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Dale
Luxury Gold
8 years ago
While we try our best to make our guests' journeys as comfortable as possible; unfortunately, we cannot guarantee that all special meal requests will be accommodated for. Nonetheless, we are certainly disappointed that not all of your dietary requirements were met in all destinations on this occasion and we have passed on your concerns to our Quality Control Department to ensure that the level of meals being provided during the trip are still up to our high standards. In addition, we would like to thank you for your suggestion and we certainly hope that you have still left with some memorable moments from your time in India.
We traveled Egypt and the entire experience was once in a life time. Everyone made it such. I don't know how we'll top this vacation experience.
Dale
Luxury Gold
8 years ago
We are very happy to learn that you enjoyed taking in all of the sights and locations that the Elegance of the Nile itinerary travels to. Furthermore, at Insight Vacations we are always finding new ways to make our experiences even more rewarding, therefore, we hope to welcome you back to journey with us again in the future and to have the opportunity to surpass your expectations.
We are doing another trip with you in May. Our Egypt guide Assem Khalil was superb. Transitions between venues/airports/hotels was seamless!
Dale
Luxury Gold
8 years ago
It truly pleases us to learn that your experience was enhanced by the service that you received throughout your journey. What’s more, we are delighted that this trip stood out as your most remarkable vacation to date and we look forward to our next exciting adventure together soon.
We hardly have lunch on time on none. Impossible iteniary
Dale
Luxury Gold
8 years ago
Our Elegance of the Nile itinerary has been crafted to share with our guests some of the history and wonders of Egypt in a snapshot of time. Therefore, we do regret to read that you felt the pace of the itinerary was rushed, yet, we would like to thank you for taking the quick time to write to us with your feedback. As a result, we have forwarded your comments to our Quality Control Team for their review and so that any necessary changes can be made to the trip schedule. Nonetheless, we sincerely hope that you have still taken some memorable highlights away from your experience with Luxury Gold.
Ürün değerlendirmeleri
Alışveriş tarihi: 23/12/2017
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 years ago
Excellent service and hotels. Excellent and knowledgeable tour director. I would definitely use again.
Ürün değerlendirmeleri
Alışveriş tarihi: 06/01/2018
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 years ago
Customer service was OK, but not great. I rated it good, because when WE followed-up they were responsive, but there were issues that we shouldn't have had to raise in the first place, such as our...
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Dale
Luxury Gold
8 years ago
We share your disappointment that certain parts of the itinerary did not live up to your full expectations, as we only want the very best experiences for our guests from start to finish. Furthermore, our guests’ well-being is our utmost concern and that is why our Drivers are carefully selected for their ability and are highly trained to manoeuvre safely across each region. Even so, we have passed on your suggestion to our Coach Operations Department for their consideration. Additionally, we truly regret to read about your shopping experience. At Insight Vacations, we treat matters like this with the utmost seriousness and therefore, these comments have been brought to the attention of our Quality Control Team for their inquiry; and to ensure that our guests continue to be able to explore freely during their journey. While we look further into the points that you have raised; we still hope that you have taken some memorable highlights away from your time in India. Moreover, we certainly hope to have the chance to restore your faith in our experiences in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.