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Lombok Değerlendirmeler

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Lombok artık aktif bir Feefo müşterisi değil
205 değerlendirmenin tümü gösteriliyor
Güvenilir Müşteri
8 years ago
Alışveriş tarihi: 29/02/2016
Still waiting for delivery of missing parts
Order was delayed by months, and nobody called to tell me - I only found out by chasing up directly in store. Delivery company was excellent, but two parts (slats of bed) were missing, and I'm still...

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Flora Firth
Lombok
8 years ago
Hi, We are happy to hear the delivery company have been a great help. The missing parts were shipped on Friday. They will arrive this week. We are sorry for the inconvenience. 
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Clive
Lombok
8 years ago
Hi, I was very concerned when I read your feedback. Feefo is a new initiative we have launched to try and improve our customers experience with us. I have left you a voicemail with my contact details and would welcome the opportunity to discuss this further with you. Alternatively you can contact me at clive@lombok.co.uk. I am the Operations Director and resolving issues like this are very important for us. I look forward to hearing from you. 
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Güvenilir Müşteri
8 years ago
Alışveriş tarihi: 15/06/2016
Excellent staff and quality of the product. Delivery service very good as well.
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Flora Firth
Lombok
8 years ago
Thanks for the feedback. We pride ourselves on our premium furniture delivery service so we are glad to hear from another happy customer!
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Güvenilir Müşteri
9 years ago
Alışveriş tarihi: 10/06/2016
Unimpressed with delivery time
Ordered a mirror on 10th June paid £30 delivery charge and still not be contacted re delivery dates for the mirror. Had I realised how long it would take would not have ordered the mirror.
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Flora Firth
Lombok
8 years ago
Hi, Your item was collected and shipped from our warehouse as quickly as it could be. Your order came through on a Friday and so was collected the next working day - a Monday. Delivery to outside London does take longer due to the distance the furniture has to travel. We are sorry this wasn't explained to you better and hope this doesn't put you off ordering from us again.
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Güvenilir Müşteri
9 years ago
Alışveriş tarihi: 07/06/2016
On time and excellent servie
Very helpful delivery people who carried the mirror upstairs with no complaint or problem. Had phoned ahead and came promptly as said
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Flora Firth
Lombok
8 years ago
Thank you for your kind comments! Customer service is key, and we’re committed to providing a premium end to end service to our customers from initial contact through to the delivery and furniture assembly at their homes.
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Customer
MK17 0PY
9 years ago
Alışveriş tarihi: 07/06/2016
Customer, Lombok hakkında ne dedi?:
Delivery was OK but frankly saw the guys kept speaking in native language and kept complaining about stuff being heavy. Other than that it was OK, do not want to cause problem for the delivery guys...

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Flora Firth
Lombok
8 years ago
Thank you for sharing this feedback with us. I have passed it on to the relevant departments.
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Customer
Devon
9 years ago
Alışveriş tarihi: 27/02/2016
Customer, Lombok hakkında ne dedi?:
Dreadful communication and taking money months ahead BUT fantastic delivery service
I love Lombok products and am happy with what I have received BUT the service was absolutely terrible, the worst I have ever had when buying something online and because of this I am unlikely to...

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Güvenilir Müşteri
9 years ago
Alışveriş tarihi: 22/05/2016
in store could not be more helpful. deliver on time, friendly, and built quickly
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Flora Firth
Lombok
8 years ago
Hi Gavin, Thank you for your kind feedback. We are delighted to learn of your satisfaction with our service.

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Güvenilir Müşteri
9 years ago
Alışveriş tarihi: 30/04/2016
On time, helpful team, very careful carrying it into my flat and into position
A very speedy and reliable delivery from a furniture company. The item arrived within the delivery within the delivery window I was told via a text message. The very helpful delivery team assembled...

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Güvenilir Müşteri
9 years ago
Alışveriş tarihi: 21/04/2016
Loved the product and service
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Customer
Wimbledon
9 years ago
Alışveriş tarihi: 30/04/2016
Customer, Lombok hakkında ne dedi?:
Attentive, reliable, friendly
My item arrived on time and the customer service team were extremely helpful
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Lombok hakkında
Founded in 1998, Lombok is a multichannel homeware brand selling exclusive, inspirational, high-quality, handcrafted furniture, lighting and accessories. Well-known for our Eastern/Colonial-inspired dark teak furniture, we’ve expanded our product range in recent years to include complementary styles that use other materials such as reclaimed woods. We’re concerned about the environment. So any timber we use is sourced from sustainable plantations with internationally recognised certification. Our products are sourced from the Far East, India and Vietnam, with designs exclusive to Lombok. All our ranges are constantly reviewed and refreshed with new designs and finishes introduced in line with design trends and customer demand. But unlike other brands, many of our collections are continuously in stock enabling our customers to buy pieces of furniture from the same collection over a period of time.
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Whitehead Trading Park, 4 Coomber Way, Croydon, Surrey, CR0 4TQ, United Kingdom
Feefo değerlendirmelerine neden güvenmelisiniz?

Lombok hakkında
Founded in 1998, Lombok is a multichannel homeware brand selling exclusive, inspirational, high-quality, handcrafted furniture, lighting and accessories. Well-known for our Eastern/Colonial-inspired dark teak furniture, we’ve expanded our product range in recent years to include complementary styles that use other materials such as reclaimed woods. We’re concerned about the environment. So any timber we use is sourced from sustainable plantations with internationally recognised certification. Our products are sourced from the Far East, India and Vietnam, with designs exclusive to Lombok. All our ranges are constantly reviewed and refreshed with new designs and finishes introduced in line with design trends and customer demand. But unlike other brands, many of our collections are continuously in stock enabling our customers to buy pieces of furniture from the same collection over a period of time.