JewelleryMaker Değerlendirmeler

Hi Kim, Thank you for your review. We're sorry to hear that the pliers haven't performed as you expected. These pliers are designed specifically for making square loops, so we would ike to better understand the issue you're experiencing. If you're happy to do so, please send us a short video to help@jewellerymaker.com demonstrating how you're using the pliers. Our team will be happy to review it and provide further guidance to help achieve the intended result. If you would prefer not to troubleshoot the issue and are unhappy with the product, you're welcome to return it within 30 days for a full refund. We're sorry for any disappointment caused, and if there's anything else we can assist you with, please don't hesitate to contact us on 0800 6444 655. Kind regards, JewelleryMaker

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with the quality of your purchase, which did not meet with your expectations. We really want our customers to be happy with everything they purchase from ourselves and we regret that on this occasion that has not been the case. The quality of our products is very important to us, and your feedback has therefore been passed over to the relevant members of our team to be looked at further. We can confirm that your returns have been received, and a refund has been authorised for you. Please do not hesitate to contact us should you haveany further queries. Kind regards, JM.