FlyDirect Değerlendirmeler

Many thanks for your reply. Whilst accepting that it is always vital to give safety the utmost priority, the fact that the plane had technical problems is not the issue, and is no one’s fault. The problem lies with the fact that no one informed us passengers of the situation until about one hour before we finally departed. There was a full plane load of very tired passengers at the gate , many of them children, not knowing how long they would be there. Your office was closed and many people were desperately trying to get information by phoning contacts in Guernsey without success. If we had been told of the situation, then the long wait for the replacement aircraft would have been much easier to bear. There was a failure of communication in this instance, something which should be an important part of your customer service.