Would recommend and use again. Insurance documents arrived in plenty of time with reminder of renewal date. Payment by telephone efficiently done.
Nathan
ExoticDirect
5 years ago
Hello,
Thank you for the 5* Review.
We really appreciate the time you have taken to write the review.
Thank you for also renewing with us!
Kind regards,
The Exotic Direct Team.
0
Paylaş
MH
Miss Sabrina Hernandez
Feefo Tarafından Doğrulanmış
5 years ago
Miss Sabrina Hernandez, ExoticDirect hakkında ne dedi?:
Quick and helpful
Easy to get started
Nathan
ExoticDirect
5 years ago
Hello Sabrina,
Thank you so much for the 5* Review.
We are happy to hear that you found the service to be easy to use.
Kind regards,
The Exotic Direct Team.
0
Paylaş
MP
Mrs Susan Player
Feefo Tarafından Doğrulanmış
5 years ago
Mrs Susan Player, ExoticDirect hakkında ne dedi?:
Easy, simple, efficient service
Exotic direct have always been friendly, efficient and very easy to use the claim service.
Alec
ExoticDirect
5 years ago
Hi Susan,
Thank you for giving us this positive review and also for taking the time to add such nice comments.
We were all really pleased to read that you have found Exotic Direct to be an friendly, easy and efficient pet insurance service to use.
Should you ever have any questions about your policy, please do get in touch and we'll be very happy to assist you.
Best regards,
The Exotic Direct Pet Insurance Team
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
5 years ago
Easy
Easy to apply, reasonable cost. Haven't needed to use it yet though
Nathan
ExoticDirect
5 years ago
Hello,
Thank you so much for rating us 5*s.
We really appreciate the review and are happy to hear you found the process easy and at a reasonable cost as well.
Kind regards,
The Exotic Direct Team.
0
Paylaş
MB
Miss Karen Brown
Feefo Tarafından Doğrulanmış
Dundee
5 years ago
Yüklenen medya
(1) medyanın tümünü görüntüle
Miss Karen Brown, ExoticDirect hakkında ne dedi?:
Splendid!
Quick & easy too get insurance out for my tortoise 🐢
Nathan
ExoticDirect
5 years ago
Hello Karen,
Thank you so much for rating us 5*'s.
We are delighted to hear that you found the service to be quick and easy!
Kind regards,
The Exotic Direct Team.
0
Paylaş
MB
Miss Susan Barnes
Feefo Tarafından Doğrulanmış
5 years ago
Miss Susan Barnes, ExoticDirect hakkında ne dedi?:
Easy , pleasant to deal with , no issues with submitting a claim, perfect customer service
Alec
ExoticDirect
5 years ago
Hi Susan, Thank you for giving us this positive review and also for taking the time to add such nice comments.It's really great to know that you had no issues when you needed to submit a claim and that our claim handlers made the claims process easy for you, were pleasant to deal with and also provided you with a good level of customer service throughout. Should you ever have any questions about your policy, or need to make a further claim, please do get in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team
0
Paylaş
MJ
Mr Kobi Jardine
Feefo Tarafından Doğrulanmış
5 years ago
Yüklenen medya
(1) medyanın tümünü görüntüle
Mr Kobi Jardine, ExoticDirect hakkında ne dedi?:
10/10 amazing customer service!
AMAZING customer service! I spoke to the most polite and helpful gentlemen I believe called Nathan, 10/10 would highly recommend.
Alec
ExoticDirect
5 years ago
Hi Kobi,
Thank you for giving us this positive review and also for taking the time to add such nice comments.
It's great to know that you were happy with the customer service Nathan was able to provide you with and it's also a real compliment that you feel happy to recommend us to others.
If you ever have any questions about your policy, or if we can be of any other assistance, please do not hesitate to get in touch.
Best regards,
The Exotic Direct Pet Insurance Team
0
Paylaş
MS
Miss Julia Smith
Feefo Tarafından Doğrulanmış
5 years ago
Miss Julia Smith, ExoticDirect hakkında ne dedi?:
Very easy to setup
Alec
ExoticDirect
5 years ago
Hi Julia,
Thank you for giving us this positive review.
We're pleased to hear that you found it easy to set up the pet insurance cover you wanted. If you ever have any questions about your policy, or if we can help with anything else please do get in touch.
Best rgeards,
The Exotic Direct Pet Insurance Team
0
Paylaş
MO
Morgan
Feefo Tarafından Doğrulanmış
Dorset
5 years ago
Morgan, ExoticDirect hakkında ne dedi?:
Great
Easy to get insurance on my snake
Alec
ExoticDirect
5 years ago
Hi Morgan,
Thank you for giving us this positive review. We're really pleased that you found it easy to get the pet insurance that you wanted for your snake.
If you ever have any questions about your policy, or if we can help with anything else, please do not hesitate to give us a call.
Best regards,
The Exotic Direct Pet Insurance Team
0
Paylaş
MC
Miss Karlie Castell
Feefo Tarafından Doğrulanmış
5 years ago
Miss Karlie Castell, ExoticDirect hakkında ne dedi?:
Very disappointed with service
Very unhappy
Hayley
ExoticDirect
5 years ago
Hi there,
We are sorry to hear that you were unhappy with the service.
Unfortunately we are unable to provide cover for pre existing conditions.
We can see from our records that we have discussed your concerns directly but If you would like to discuss this again in further detail, please don't hesitate to contact us on 0345 982 5505.
Kind Regards,
The Exotic Direct Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.