Hello,
Thank you for rating us 5*s!
We are very happy to hear the the renewal process was a pleasant and easy one.
Kind regards,
The Exotic Direct Team.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
5 years ago
Very good
Very good and helpfull
Nathan
ExoticDirect
5 years ago
Hello,
Thank you so much for the 5* Review!
We really appreciate the time taken to leave the feedback.
Kind regards,
The Exotic Direct Team.
0
Paylaş
MC
Mrs Dorothy Le-Cornu
Feefo Tarafından Doğrulanmış
THATCHAM
5 years ago
Mrs Dorothy Le-Cornu, ExoticDirect hakkında ne dedi?:
Excellent Insurance Company and Staff.
Hayley of your claims Department was excellent from the very start of my claim to the very end.
The only problem one was *Personal Information Removed by Feefo*. he is saying we cannot use him/his...
Devamını oku
Alec
ExoticDirect
5 years ago
Hello Dorothy, Thank you for giving us this positive review and also for taking the time to add such nice comments about Hayley - we will make sure your kind words are passed on to her, it'll make her day!It's great to know that Exotic Direct, and Hayley in particular, was able to help you make this claim. Whilst it's unfortunate to hear that you've had problems with that particular vet and practice, we do all hope that you can find an alternative vet your happy to work with in the future. Should you ever have any questions about your policy, or if we can help in any other way, please do contact us and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
5 years ago
Best insurance!!!
I would definitely buy from them again!! Insurance started straight away which is amazing!! So rare to find good insurance that doesn’t cost loads!!
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review. It's great to know you're happy with your new pet insurance policy, when it started and also the price. (We're also very happy to be described as the Best Insurance!!!)
If you ever have any questions about your pet insurance policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you in any way that we can.
Best regards,
The Exotic Direct Pet Insurance Team
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
5 years ago
Fast and easy
Friendly and easy to use. Initially I used the website to get my quote but I had questions so called the next day and completed the insurance on the phone.
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review and also for taking the time to add such nice comments about your experience.
It's great to know that our team were able to quickly answer all of your questions when you called us and also that they were able to set you up with the correct pet insurance cover for your Tortoise over the telephone.
If you ever have any further questions about your policy, please do get back in touch and we'll be very happy to assist you as much as we can.
Best regards,
The Exotic Direct Pet Insurance Team
0
Paylaş
MP
Mrs Lorraine Patel
Feefo Tarafından Doğrulanmış
5 years ago
Mrs Lorraine Patel, ExoticDirect hakkında ne dedi?:
Very professional
Alec was very professional and helped me to choose the right insurance for my tortoises. Explained all that needed explaining. I would definitely recommend this company.
Alec
ExoticDirect
5 years ago
Hi Lorraine,
Thank you for giving us this positive review and also for taking the time to add such nice comments.
It's great to know that you're happy with everything Alec explained and this information helped you to select the right pet insurance product for your Tortoises. Knowing that you also feel able to recommend us to others is a real bonus - thank you!
We'll make sure your feedback is passed onto Alec. We are sure it will make his day.
If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you as much as we can.
Best regards,
The Exotic Direct Pet Insurance Team
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
5 years ago
Quick payment
I had a guinea pig who had a small piece of hay stucked into her eye and she needed urgent treatment. The vet hospital completed the claim form on my behalf and ExoticDirect paid my claim withing 8...
Devamını oku
Hayley
ExoticDirect
5 years ago
Hi there,
Thank you so much for taking the time out of your day to send us your positive review!
We hope your guinea pig has recovered well after the hay incident.
The Exotic Direct Claims team.
Güvenilir Müşteri
5 years ago
Hi, her eye has fully recovered thanking the prompt treatment that she received. It was great that she was insured. Thank you the ExoticDirect team.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
5 years ago
I was very Impressed
The person that I spoke to was very helpful and understood my needs I was very impressed. I have signed up and hope that I will not need it but it's nice to know that I am covered.
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review and also for taking the time to add such a nice comment.
It's great to know that you've been impressed by the helpfulness of our staff and also that we were able to set you up with a pet insurance product that met your needs.
Thank you for signing up with us. If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you.
Best regards,
The Exotic Direct Pet Insurance Team
0
Paylaş
MH
Mr Harper & Mrs Harper
Feefo Tarafından Doğrulanmış
Aberdeen
5 years ago
Mr Harper & Mrs Harper, ExoticDirect hakkında ne dedi?:
Nice efficient people to deal with.
Great no hassle service and quick payment.
Louise
ExoticDirect
5 years ago
Dear Mr & Mrs Harper,
Thank you for reviewing us and rating us with five stars!
We are very pleased to hear your comments regarding our hassle free service, thank you very much.
Kind Regards
The Exotic Direct Team
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
5 years ago
Easy, efficient, friendly staff.
Making a claim was easy and efficient. Replies regarding my claim were fast on both email and phone. The the staff helped me understand the process in making a claim and receiving my payment.
Hayley
ExoticDirect
5 years ago
Hi there,
Thank you so much for taking the time to leave your positive review and for your great comments regarding our service.
We hope you have a great week!
The Exotic Direct Claims Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.