Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

ExoticDirect İncelemeleri

1,994 değerlendirmenin tümü gösteriliyor

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

5 years ago

I was very impressed

It was easy and quick

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. It's great to know that we've been able to impress you by making it quick and easy to get the pet insurance cover that you wanted. If you ever have any questions about your policy, or if you need to make any changes, please do get in touch and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team

Güvenilir Müşteri

5 years ago

Hey I have insured my tortoise with you but I have changed his name does that matter?

Louise

ExoticDirect

5 years ago

Hi There, We do need to amend our records if the pet details have changed. Please call us on 0345 982 5505 or email us at enquiries@exoticdirect.co.uk so we can amend this on your policy. Many Thanks

Mr Rod Senior

Feefo Tarafından Doğrulanmış

5 years ago

Mr Rod Senior, ExoticDirect hakkında ne dedi?:

Friendly,helpful and professional staff.Have used before and will again.

Louise

ExoticDirect

5 years ago

Hi Rod, Thank you very much for rating us with five stars! We are delighted to hear your great comments regarding our helpful and friendly service, thank you very much! Kind RegardsThe Exotic Direct Team

Mrs Sheila Kirby

Feefo Tarafından Doğrulanmış

5 years ago

Mrs Sheila Kirby, ExoticDirect hakkında ne dedi?:

Exceptionally straight forward

I have previously had to claim from Exotic Direct and can 100%say they are so easy and straightforward to deal with especially at such a stressful time. I wouldn’t be without their insurance as it...

Devamını oku

Hayley

ExoticDirect

5 years ago

Hi Sheila. Thank you so much for taking the time to leave us your positive review and for your kind words! It is great to hear that we were able to help at a stressful time and that you recommend us. We hope you have a great day, The Exotic Direct Claims Team.

Mr Roger Milburn

Feefo Tarafından Doğrulanmış

Wiltshire

5 years ago

Mr Roger Milburn, ExoticDirect hakkında ne dedi?:

Greatservice from Vet and Insurer

Very comprehemsive service provided by VetsNow Referrals Swindon and your approval of our claim much appreciated. Thank you very much.

Hayley

ExoticDirect

5 years ago

Hi Roger, Thank you so much for taking the time to leave us your 5 star review! Its great to hear that we were able to assist you with your claim. We hope you have a lovely day, The Exotic Direct Claims Team.

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

5 years ago

Good experience with making a claim

The process of making a claim went quite smoothly. It took a few weeks to conclude but there were no obvious hold ups.

Hayley

ExoticDirect

5 years ago

Hi there, Thank you so much for taking the time to leave us with your 5 star review! We are glad to hear the claims process went smoothly. We are working very hard at present to decrease our handling times so any feedback is greatly appreciated. We hope you have a great day, The Exotic Direct Claims Team.

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

5 years ago

Very easy and straightforward to set up the insurance. Highly recommend.

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for rating us 5*s! We really appreciate the feedback. Kind regards, The Exotic Direct Team.

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

5 years ago

They helped me sort insurance for my African grey

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for rating us 5*s! We really appreciate the feedback! Kind regards, The Exotic Direct Team.

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

5 years ago

Fantastic Support Team

The Support team were fantastic. When I made contact the claim advisor was very polite and empathetic. She was brilliant to deal with

Hayley

ExoticDirect

5 years ago

Hi there, Thank you so much for taking the time to leave us with your 5 star review and for your kind words regarding our advisor. We hope you have a lovely day, The Exotic Direct Team.

Mrs Sarah Kitchen

Feefo Tarafından Doğrulanmış

LONDON

5 years ago

Mrs Sarah Kitchen, ExoticDirect hakkında ne dedi?:

Although the claim was handled efficiently, as I left the form with my vet for them to post I had no idea when Exotic Direct received it. It would be helpful to know when it arrived and a quick...

Devamını oku

Hayley

ExoticDirect

5 years ago

Hi Sarah, Thank you for your positive review and for your feedback. It is part of our process to acknowledge claims once received so we are sorry you did not receive our email on this occasion. We have passed this feedback on to the claims team for you. Kind Regards, The Exotic Direct Team.

Miss Joanne L Hughes

Feefo Tarafından Doğrulanmış

Halesowen

5 years ago

Miss Joanne L Hughes, ExoticDirect hakkında ne dedi?:

Claim was handled efficiently.

Efficiently handled the claim , very helpful

Hayley

ExoticDirect

5 years ago

Hi Joanne, Thank you so much for taking the time to leave us your 5 star review! It is great to hear your claim was handled efficiently and you found the claims team helpful. We hope you have a lovely day, The Exotic Direct Team.

Değerlendirme daveti almadınız mı?

Feefo Trusted Service Awards

Bağımsız ödüllerimiz, müşteri hizmetleri alanında en iyi markaları ödüllendirmektedir. Kazananlar, müşterilerinden aldıkları puanlara göre belirlenir.

Trusted Service Awards nedir?

Feefo değerlendirmelerine neden güvenmelisiniz?

Feefo hakkında daha fazla bilgi alın

ExoticDirect Değerlendirmeler

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?