Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

ExoticDirect İncelemeleri

1,994 değerlendirmenin tümü gösteriliyor

Mrs Christine Dredge

Feefo Tarafından Doğrulanmış

4 years ago

Mrs Christine Dredge, ExoticDirect hakkında ne dedi?:

Excellent

Excellent. Very helpful staff. No quibbling when a payment for my guinea pig was required. Thank You!

Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to have been able to assist with your claim for your guinea pig, thank you for taking the time to review! Kind regards, The Exotic Direct Team.

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

4 years ago

Good service

Good service, reply promptly to any queries, paid my claim last year and was straight forward to claim. Happy with the customer service team as all very friendly and helpful.

Mia

ExoticDirect

4 years ago

Good afternoon, We are so pleased to have been able to assist with your claim, thank you for taking the time to leave a review! Kind regards, The Exotic Direct Team.

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

4 years ago

Just renewed my policy, have unfortunately had to claim once in the last year but the claim was sorted out promptly. Thank you for the great service

Mia

ExoticDirect

4 years ago

Good afternoon,

We are pleased to have been able to assist with your claim, thank you for taking the time to leave a review!

Kind regards, The Exotic Direct Team.

Mr Owen Samways

Feefo Tarafından Doğrulanmış

4 years ago

Yüklenen medya

(1) medyanın tümünü görüntüle

Mr Owen Samways, ExoticDirect hakkında ne dedi?:

Can’t fault and highly recommend

I Was quite stressed about this vet visit as my young beardie seemed quite Ill, as my first reptile it was quite stressful but knowing that I had insurance made it a whole lot easier, it turns out...

Devamını oku

Mia

ExoticDirect

4 years ago

Good afternoon Owen, We are pleased to have been able to help with your claim, thank you for taking the time to leave a review! Kind regards, The Exotic Direct Team.

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

4 years ago

Have been using Exotic direct to insure my rabbits for years. They have always been supportive, good value and never quibbled on a claim. Their customer service is truly excellent. I’m sticking with...

Devamını oku

Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to be able to offer cover for your rabbits, thank you for your kind words and for taking the time to leave a review! Kind regards, The Exotic Direct Team.

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

4 years ago

Easy and efficient

Cost effective and efficient

Mia

ExoticDirect

4 years ago

Good afternoon, We are happy to hear you thought our cover was cost effective, thank you for leaving a review.# Kind regards, The Exotic Direct Team.

Miss Melanie Smith

Feefo Tarafından Doğrulanmış

Tamworth

4 years ago

Miss Melanie Smith, ExoticDirect hakkında ne dedi?:

Great policy at a good price

Great policy at a good price. It was very easy to take out the policy and the website was very informative.

Mia

ExoticDirect

4 years ago

Good afternoon, We are so pleased to be able to offer you cover, thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Ms Kelsey-Leigh Baxendale

Feefo Tarafından Doğrulanmış

4 years ago

Ms Kelsey-Leigh Baxendale, ExoticDirect hakkında ne dedi?:

The advisor was rude and I have just found out a week later as the first payment of my renewal has gone out today, that she hasn’t put my new pet into my renewal policy. I’m at the vets in 2 hours...

Devamını oku

Kirsty

ExoticDirect

4 years ago

Good Morning Kelsey-Leigh, Thank you for leaving us this feedback, we are sorry to hear that your recent experience with Exotic Direct has not been satisfactory. I appreciate you taking my call yesterday to give us the opportunity to confirm with you that your new pet was added onto cover when you asked us to, the new pet was not on the renewal document as it was generated before this action, and to confirm the way in which changes are made to existing Direct Debit schedules. As discussed over the telephone we have listened to the recent call recordings, we’re sorry to hear you feel the agent was rude to you. Feedback will be provided to the agent regarding this. We are very sorry for any inconvenience or distress this has caused you, but we appreciate you taking our call to give us the opportunity to make things right. Kind Regards, The Exotic Direct Team.

Mrs Patricia Pocknell

Feefo Tarafından Doğrulanmış

Mitcham

4 years ago

Yüklenen medya

(1) medyanın tümünü görüntüle

Mrs Patricia Pocknell, ExoticDirect hakkında ne dedi?:

I have not had to nake a claim as yet but when I lost my pet and had to transfer the policy over it was easy to contact them and they were very sympathetic and really helpfull so would highly...

Devamını oku

Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to have been able to help with your policy, thank you for taking the time to leave a review! Kindest regards, The Exotic Direct Team.

Dr Helen Rostill

Feefo Tarafından Doğrulanmış

4 years ago

Dr Helen Rostill, ExoticDirect hakkında ne dedi?:

Very easy process

Kirsty

ExoticDirect

4 years ago

Good Morning Helen, We are pleased to hear you found our sales process easy and we we able to provide cover for your pets! Thank you so much for taking the time to leave us a positive review! Kind Regards, The Exotic Direct Team.

Değerlendirme daveti almadınız mı?

Feefo Trusted Service Awards

Bağımsız ödüllerimiz, müşteri hizmetleri alanında en iyi markaları ödüllendirmektedir. Kazananlar, müşterilerinden aldıkları puanlara göre belirlenir.

Trusted Service Awards nedir?

Feefo değerlendirmelerine neden güvenmelisiniz?

Feefo hakkında daha fazla bilgi alın

ExoticDirect Değerlendirmeler

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?