Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

ExoticDirect İncelemeleri

1,995 değerlendirmenin tümü gösteriliyor

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

6 years ago

Ease of application over the telephone. Everything was explained clearly to me The advisor I spoke to was very helpful

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review and for rating us with five stars! We are delighted to hear your comments regarding our helpful service and straight forward application process by telephone, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Tarafından Doğrulanmış

6 years ago

Trusted Customer, ExoticDirect hakkında ne dedi?:

Very happy with my initial contact

Very happy with first hand service, I’ve not had to claim and hopefully never will but the service from sales was first class

Louise

ExoticDirect

6 years ago

Hi Wayne, Thank you for taking the time to leave us your review and for rating us with five stars! We are delighted to hear your great comments regarding our service, thank you very much! Kind Regards The Exotic Direct Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

6 years ago

Excellent

I have never had an issue when dealing with the team at Exotic Direct

Sarah

ExoticDirect

6 years ago

Hi there, Thank you so much for your lovely review, We are pleased to hear that you have never had an issue with us! If you do ever need us in the future please do not hesitate to contact us. Thank you for taking the time to leave your review, Kind Regards, The Exotic Direct Team.

Trusted Customer

Feefo Tarafından Doğrulanmış

Frome

6 years ago

Trusted Customer, ExoticDirect hakkında ne dedi?:

Friendly, professional and easy to sort insurance claim. Highly recommended for no-hassle pet insurance.

Hayley

ExoticDirect

6 years ago

Hi James, Thank you so much for taking the time to leave your positive review. It is lovely to hear you found us a friendly team and that your claim experience was easy and hassle free. We hope you have a lovely day, The Exotic Direct Claims Team.

Trusted Customer

Feefo Tarafından Doğrulanmış

Plymouth

6 years ago

Trusted Customer, ExoticDirect hakkında ne dedi?:

The claim was straight forward. With Covid 19 causing problems with alot of things at the moment I was content that the process perhaps took longer than usual.

Hayley

ExoticDirect

6 years ago

Hi Kylie, Thank you so much for taking the time to leave your 5 star review and for your feedback. We are aware that Covid 19 has impacted our claims processing times and we are working very hard to get back to our usual level of service. If we can assist with anything else, please do not hesitate to contact us. The Exotic Direct Claims Team.

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

6 years ago

I have never had an issue with exotics direct, I had to claim for a previous pet who sadly died and the claim was paid no issues. Not claimed for my current bird. I have just completed my renewal...

Devamını oku

Nathan

ExoticDirect

6 years ago

Hello, Thank you for the 5* Review. We are very sorry to hear that your previous pet has passed away. Thank you for your kind words about our agent, we are glad to hear that they were friendly and professional. I will raise the issue regarding the £1500 cover limit, We always appreciate any feedback we receive. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Tarafından Doğrulanmış

6 years ago

Trusted Customer, ExoticDirect hakkında ne dedi?:

Disgusting and think they can rewrite the laws

Disgusted that they claim a fox is vermin so invalidates a claim, when DEFRA don't class it as vermin, and MPs refused to class it as vermin in 2011. Why do they think they can call it something it's...

Devamını oku

Trusted Customer

Feefo Tarafından Doğrulanmış

6 years ago

Trusted Customer, ExoticDirect hakkında ne dedi?:

Only registered with you last week with my tortoise. Haven’t had any problems yet.

Nathan

ExoticDirect

6 years ago

Hello Rachel, Thank you for leaving us a 4 star review! We are glad to hear that you have had no problems and we hope that your Tortoise is doing well! Please get in touch if you need anything. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Tarafından Doğrulanmış

Neston Cheshire

6 years ago

Trusted Customer, ExoticDirect hakkında ne dedi?:

Good value considering what you get for it highly recommended

I know I can rely on exotic direct experience over previous years proves this with all of my animals the insurance is good value considering what you get from it and it’s peace of mind there is no...

Devamını oku

Alec

ExoticDirect

6 years ago

Hi Roger, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that you're happy with the pet insurance we're providing and also that you feel able to recommend us to others. Thank you. We're really pleased to hear that having this pet insurance gives you peace of mind that your animals have cover, should you need it. If we can ever be of any further help or assistance, please do let us know. Best regards, The Exotic Direct Pet Insurance Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

6 years ago

Excellent service.

Great experience and relatively simple and quick given the current situation.

Hayley

ExoticDirect

6 years ago

Hi there, Thank you for taking the time to leave your positive review. We are so glad you had a good experience and that the process was simple. Kind Regards, The Exotic Direct Team.

Değerlendirme daveti almadınız mı?

Feefo Trusted Service Awards

Bağımsız ödüllerimiz, müşteri hizmetleri alanında en iyi markaları ödüllendirmektedir. Kazananlar, müşterilerinden aldıkları puanlara göre belirlenir.

Trusted Service Awards nedir?

Feefo değerlendirmelerine neden güvenmelisiniz?

Feefo hakkında daha fazla bilgi alın

ExoticDirect Değerlendirmeler

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?