Charles Tyrwhitt Değerlendirmeler

Dear Mr Panebianco, Thank you for taking the time to share your feedback with us. We're sorry to hear that you're disappointed with the fit of your recent shirt purchases. We understand how frustrating it can be when clothing doesn't fit as expected, and we sincerely apologize for any inconvenience this has caused you. Having reviewed your two purchases (one for three formal short-sleeved shirts, made in April and this one, for three casual and one formal shirt) I can see where the confusion may lie. The casual shirts and formal shirts use different sizing, and will also have a slightly different style or shape. You can certainly opt for a larger size in the casual shirts if you wish, or return the three casual shirts for a refund if you prefer. You are certainly not left with three shirts you cannot wear or return - as you are fully covered by our guarantee. Please don't hesitate to contact us if you need any assistance making your return. We are here to help through live chat or telephone, 18 hours a day. We appreciate your continued support, and we hope that you'll give us another chance to earn your business in the future. Sincerely, Charles Tyrwhitt

Dear Mr Campbell, Thank you for taking the time to leave a review. We appreciate your feedback and are sorry to hear that you received the wrong size item and were charged for alterations. We understand how frustrating this must be and sincerely apologize for any inconvenience caused. We take customer satisfaction very seriously and are committed to resolving this matter promptly. I can see we have indeed been in contact with you, promising both a refund of the initial alteration costs, as well as a refund of any additional costs you incur to rectify the issue on your end. That remains the case. The first refund, we can issue automatically, but the second would require us to take your card details as this is a 'miscellaneous' refund. We look forward to speaking with you soon on the telephone to take those details and issue the second refund to you also. We value your business and appreciate your patience while we work to resolve this issue. If you have any further questions or concerns, please do not hesitate to contact us. Best regards, Customer Services