Terrible, no one has emailed me to confirm policy cancellation I have requested
Charli
Cover4Rentals
6 months ago
Hi Emma,
We sincerely apologise for the delays in getting back to you. We have experienced high volume of enquiries, and our team has been working hard to respond to everyone as quickly as possible.
We truly appreciate your patience and understanding during this time - please note we are currently working on automations and staffing to improve this moving forwards.
I can see that I replied back confirming the cancellation and full refund.
Kind regards,
Charli
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
7 months ago
You can't ask questions
I had a question. There is no number to call. You have to send in your question by email and a reply is promised in 2 days. My question would have taken 2 minutes in a phone call. No reply from my...
Devamını oku
Charli
Cover4Rentals
6 months ago
Hi there,
We sincerely apologise for the delays in getting back to you. We have experienced high volume of enquiries, and our team has been working hard to respond to everyone as quickly as possible.
We truly appreciate your patience and understanding during this time - please note we are currently working on automations and staffing to improve this moving forwards.
Kind regards,
Charli
0
Paylaş
RH
Robert Hicks
Feefo Tarafından Doğrulanmış
7 months ago
0
Paylaş
AP
Anthony Payne
Feefo Tarafından Doğrulanmış
7 months ago
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
7 months ago
Not easy to cancel the subscriptions.
Terrible, i can't find a phone number to say that i've cancelled my next subscription and you are trying to take the money out of my account on 25th October when renewal is only 1st Nov. I want...
Devamını oku
Charli
Cover4Rentals
6 months ago
Hi there,
Thank you for your feedback, I am sorry to hear that you’re unhappy with the automatic renewal.
You agree to our offering of automatic renewal at the point of purchase. We send a renewal invitation in good time before the renewal date to the email address we hold on file, this confirms that we will automatically renew the policy and that we attempt the payment 7 days in advance.
I can see that the policy has since been cancelled, and the premium refunded.
Kind regards,
Charli
0
Paylaş
JI
Jan Lindroos I
Feefo Tarafından Doğrulanmış
FIN
7 months ago
Jan Lindroos I, Cover4Rentals hakkında ne dedi?:
Great.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
7 months ago
No problem!
All very easy for a old Fella!
0
Paylaş
TA
Tomasz Albinowski
Feefo Tarafından Doğrulanmış
7 months ago
Tomasz Albinowski, Cover4Rentals hakkında ne dedi?:
a
Charli
Cover4Rentals
6 months ago
Hi Tomasz,
Thank you for your feedback. I am sorry to hear that you are unhappy.
So we can get further clarification and understand the situation, please provide further details of what has occurred through our contact form online and one of our agents would be happy to investigate this for you - https://cover4rentals.com/app/contact-us
Kind regards
Charli
We're Cover4Rentals. We specialise in global car rental excess insurance which could save you up to €200 when you're next at the car rental desk. We can provide cover for people living outside of the UK and pride ourselves on excellent service and our dedicated and knowledgeable customer service team.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
We're Cover4Rentals. We specialise in global car rental excess insurance which could save you up to €200 when you're next at the car rental desk. We can provide cover for people living outside of the UK and pride ourselves on excellent service and our dedicated and knowledgeable customer service team.