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Response on behalf of the owner; Thank you all for your lovely comments, I am extremely glad that you had an enjoyable stay here in Flamborough, despite the December weather. Hoping to see you all again soon.

Response on behalf of the Owner; Thank you for your review, we do take these seriously and use the feedback to improve the experience of the Lodge to our future guests, because you review covers a lot of points, I wanted to respond to each one individually: Poor Lighting – The Lodge has lighting both inside and out, the inside lights use warm glow natural bulbs, we have in the past, swapped these out for more modern daylight bright white bulbs, but found that it spoilt the ambience of the lodge. We will however change the lighting in the bathroom to a bright white bulb. We are also adding more lighting to the outside of the Lodge that will come on naturally at dusk and go off at dawn, to complement the light that is already there. Poor Heating – This is not the first time we have had this issue, we recently added another 2.5KW heater to accompany the 2.5KW heater that was already in the Lodge, we believed that a combined 5KW of heating would be enough; we also added hot water bottles and a throw as requested in previous reviews. Bathroom Leak – The Lodge is inspected and cleaned before every arrival, on this occasion no leak was detected before your arrival, the leak must have happened during your visit, which we have now fixed after it was brought to our attention Lumpy Bed – We have had a number of reviews that have questioned the mattress on the bed, this was replaced for a brand new one on 31/12/18 while another guest was in the Lodge, this was a quick fix on New Year’s Eve and a more suitable mattress was ordered. This was offered to you during your stay when it arrived, but it was declined. Parking – The off road parking for the lodge is the land that is opposite, this land was purpose cleared for the lodge and is no more than 8 feet from the gate. Netflix – Unfortunately, a previous guest had logged the Lodge account out of Netflix on the TV, this has now been added to our checklist prior to a guest arrival. Patio Area – The Lodge is advertised with a small courtyard only, we are going to get in contact with the booking agent to update the photographs on the website to show the actual courtyard. Gate – Unfortunately, the gate was broken by a previous guest and we did not have sufficient time to repair it before your arrival. Unable to find the property – we will work with the booking agent to provide better directions to the Lodge. The number on the booking sheet should have answered; we are looking into why this was not the case on your visit.