Dear valued customer,
Thanks for your enquiry. According to the update status from UPS, the said order was already delivered on 16 Oct 2015. Since you did not receive the order, we will request UPS to open case to investigate and will get back to you the soonest.
Meanwhile, please kindly let us know the previous e-mail that you have sent for this enquiry, we will demand our IT team to follow up on this issue accordingly.
Best regards,
Customer Service Team
COSME-DE.COM
Be the Beautiful One!