I have not even had an acknowledgement of the return of the duplicate collected by evri on 11th September
Karen
Chums
15 days ago
Thanks for tour feedback. I am sorry to hear that you are unhappy with the service you have received. I understand your concern regarding the duplicate return parcel that was collected on 11 September 2026 and that you have not received any confirmation from us, please accept our apologies for any inconvenience caused. I can confirm the parcel has been received back and the amount refunded back to your original method of payment on 16/9/26. We normally advise to allow 3/5 days for this to show in your account. If you need any further help please get in touch.
Ürün değerlendirmeleri
Karen
Chums
15 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. You can of course return any unwanted, unworn items for exchange or refund. If you need any further help please get in touch.
Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.
Ürün değerlendirmeleri
Anirudh
Chums
16 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Alışveriş tarihi: 31/08/2026
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Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
18 days ago
Great fadt friendly service,
Anirudh
Chums
16 days ago
Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.
Ürün değerlendirmeleri
Karen
Chums
15 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. I can see both the return and refund have been processed for you, and has been credited back to your original method of payment.
Anirudh
Chums
16 days ago
We truly appreciate your positive feedback, thank you for your custom.
Thanks for your feedback. It's very disappointing to hear you're unhappy with the service we provided. We have contacted you directly via email with more information regarding this review. Hopefully this will rectify any issues raised here, and we look forward to hearing from you.
Ürün değerlendirmeleri
Karen
Chums
18 days ago
Thanks for your feedback. It's very disappointing to hear the parcel wasn't received. We have contacted you directly via email with more information regarding this review. Hopefully this will rectify any issues raised here, and we look forward to hearing from you.
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Ürün değerlendirmeleri
Karen
Chums
18 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. You can of course return any unwanted, unworn items for exchange or refund.
Excellent service from chums itself pity about the delay of delivery from Evri. Chums replied to me very promptly after I asked about my order being delayed so I had no complaints there
Anirudh
Chums
16 days ago
We are grateful that you took the time out to leave us this positive review.
Ürün değerlendirmeleri
Anirudh
Chums
16 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.