Thanks for your feedback. We are sorry to hear that you were disappointed with your recent purchase of curtains. We understand your frustration after seeing the pelmet displayed in the product image and then finding that it was not included with the curtains you received. The pelmet shown in the photograph was for display purposes only and was not included as part of the curtain set. However, we appreciate that the image may have given a different impression, and we are sorry for any confusion this caused. Your comments regarding the product imagery are appreciated and will be passed on to the relevant team for review. Please accept our apologies for the disappointment caused and thank you for bringing this matter to our attention.
Ürün değerlendirmeleri
Karen
Chums
8 days ago
Thanks for your feedback. We are sorry to hear that you were disappointed with your recent purchase of curtains. We understand your frustration after seeing the pelmet displayed in the product image and then finding that it was not included with the curtains you received. The pelmet shown in the photograph was for display purposes only and was not included as part of the curtain set. However, we appreciate that the image may have given a different impression, and we are sorry for any confusion this caused. Your comments regarding the product imagery are appreciated and will be passed on to the relevant team for review. Please accept our apologies for the disappointment caused and thank you for bringing this matter to our attention.
The service was good and quick delivery.
When I sent them back it was straight forward and they refunded my money quickly
Karen
Chums
8 days ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Ürün değerlendirmeleri
Karen
Chums
8 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us and, we will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed for you, and credited back to the original method of payment.
Chums sent my order to an address I lived at 10 years ago!
Karen
Chums
8 days ago
Thanks for your feedback. We are sorry to hear of your disappointment regarding the delivery of your order to an old address. We understand how frustrating this situation has been and appreciate the inconvenience it has caused. Having investigated the matter, we can confirm that your address had previously been updated on our system. However, as this order was placed online, the delivery address must be selected or amended by the customer during the checkout process. Due to GDPR regulations, we are unable to access or amend customers' online account details on their behalf. Thank you for bringing your concerns to our attention. We value your feedback and apologise for the inconvenience experienced on this occasion.
Ürün değerlendirmeleri
Karen
Chums
8 days ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Easy to navigate the website and order. The prices are reasonable and delivery fast. Thank you.
Karen
Chums
8 days ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Ürün değerlendirmeleri
Karen
Chums
8 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed, and credited back to your original method of payment.
Always seem to arrive before I expect them. Reliable and good service...
Anirudh
Chums
1 day ago
Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.
Ürün değerlendirmeleri
Anirudh
Chums
1 day ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Alışveriş tarihi: 03/09/2026
0
Paylaş
MC
Mr ROGER CARD
Feefo Tarafından Doğrulanmış
GBR
9 days ago
Mr ROGER CARD, Chums hakkında ne dedi?:
Appalling.
They can't even reply to emails.
I will have to refer this to my bank for a refund instead of replacement, as they ignore the issue.
Karen
Chums
8 days ago
Thanks for your feedback. I'm very sorry to hear of the issues encountered with this item/order. We have contacted you directly via email with more information regarding this review. Hopefully, this will rectify any issues raised here, and we look forward to hearing from you.
Ürün değerlendirmeleri
Karen
Chums
8 days ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Karen
Chums
8 days ago
Thank you for shopping with Chums, we really appreciate your positive feedback.
Karen
Chums
8 days ago
Thanks for your feedback. I'm very sorry to hear of the issues encountered with this item/order. We have contacted you directly via email with more information regarding this review. Hopefully, this will rectify any issues raised here, and we look forward to hearing from you.
Karen
Chums
8 days ago
We truly appreciate your positive feedback, thank you for your custom.
Alışveriş tarihi: 03/09/2026
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
9 days ago
First class. Prompt delivery.
Anirudh
Chums
1 day ago
We are grateful that you took the time out to leave us this positive review.
Ürün değerlendirmeleri
Anirudh
Chums
1 day ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.