My only complaint is that the delivery is made on a pallet and the pallet truck is unable to move the item up a very small slope to where we want the wood to be stored.
Certainly Wood
Certainly Wood
13 years ago
Thanks for feedback. Unfortunately for the moment, for national distribution to work, it needs to be on standard vehicles. None of the national networks work any other way at present. Pallets are very well wrapped when they leave here and we get very few comments, so I suggest on this occasion the delivery company will have mishandled it somewhere in transit. Apologies.
Nic Snell
MD
The delivery arrangements were very poor, agreed time of delivery 7 to 9 pm, actual time 10.50. I had arranged for help, I recently had an operation on my leg, to transport and stack the load from...
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Certainly Wood
Certainly Wood
13 years ago
David, thanks for feedback and very sorry that delivery was not to your satisfaction. Regrettably we are in the hands of a 3rd party carrier and on the whole they are very good, but sometimes due to unforeseen circumstances they are perhaps a little later than anticipated. If it helps, we can offer a timed delivery in future to try and alleviate this problem, albeit at a little extra cost. Apologies for not replying to your email which we cannot locate, so its obviously gone awry somewhere. We are always anxious to reply to negative feedback ASAP. Apologies again
Nic Snell
MD
Delivery was fine but the pallet is not able to be pushed into my drive and therefore I would require a smaller vehicle to get into my driveway as it is on a slight slope and gravel. When next...
Although the logs haven't been delivered yet due to the local water company laying new pipes in the road outside my house, your team has been most understanding and delayed delivery until there is...
Once again it's very surprising that there is no facility for returning pallets.
Obviously the pallet needs to stay with the delivery, but perhaps the empty pallet from a previous delivery could be...
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Ürün değerlendirmeleri
Alışveriş tarihi: 16/07/2012
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Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
13 years ago
A friendly company to do business
Ürün değerlendirmeleri
Alışveriş tarihi: 01/07/2012
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Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
13 years ago
First class service and logs always delivered very quickly
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.