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Thanks for alerting us to this issue. We're sorry to hear that the information that was provided didn't match your needs. We've forwarded your feedback along to your family advisor and our leadership for additional follow-up: (800) 325-8591. We can also assist with stopping any unwanted calls or emails that resulted from your inquiry. We do know about the challenges that family caregivers face -- most of our staff have likewise been family caregivers themselves. We aim to reduce stress and save time for family caregivers, and regret that we didn't meet this objective in our service to you. We hope you'll give us another opportunity to do so: (800) 325-8591.