Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

Brooks Braithwaite Değerlendirmesi | Müşteri Hizmetleri {{merchantUrl}} Değerlendirmesi | Feefo

954 değerlendirmenin tümü gösteriliyor

Güvenilir Müşteri

7 years ago

Always a very efficient service

Dani

Brooks Braithwaite

7 years ago

Hi There, Thank you so much for taking the time to write your review, we're so pleased that you are happy with our service! If you ever need to discuss your policy with us again in future please don't hesitate to get in touch and we will be happy to help. Kind Regards The Petplan Sanctuary Team

Güvenilir Müşteri

7 years ago

Was easy to change my name on my policy following my recent marriage

Dani

Brooks Braithwaite

7 years ago

Hi There, Thank you so much for taking the time to write your review, we're really happy that you are pleased with our service and will pass your comments on! If you ever need to discuss your policy with us again in future please don't hesitate to get in touch and we will be happy to help. Kind Regards The Petplan Sanctuary Team

Güvenilir Müşteri

7 years ago

Matter now resolved satisfactorily

Submitted claim four weeks ago. Sent them all the details they requested including copy receipts. When I chased it up last week they apologised and said that previous person dealing with it has left...

Devamını oku

Vicky

Brooks Braithwaite

7 years ago

Thank you. If we can we can be of any further assistance, please call us on 0345 070 1064.

Trusted Customer

7 years ago

Trusted Customer, Brooks Braithwaite hakkında ne dedi?:

I have not been contacted by Pet Plan for my renewal date

Daisy

Brooks Braithwaite

7 years ago

Hello Amanda, Thank you very much for leaving your feedback. Following our telephone conversation this morning I hope that we have been able to resolve this for you. We take all of our client's feedback on board to help us improve our service, so thank you for taking the time to speak to us. If we can be of any further assistance please don't hesitate to get back in touch and we will be happy to help. Kind Regards The Petplan Sanctuary Team

Trusted Customer

7 years ago

Quite happy that the issue has now been resolved

Trusted Customer

7 years ago

Trusted Customer, Brooks Braithwaite hakkında ne dedi?:

hi everything was okay apart from somehow l have started 2 polices that are the same phoned you about this you said you would cancel one but you have not yet

Güvenilir Müşteri

7 years ago

Avoid and read the small print

I did not renew as the customer service was woefully poor, the small print meant lots of things I thought were covered we’re not so I have moved to Cliverton - they use real plain English To...

Devamını oku

Dani

Brooks Braithwaite

7 years ago

Hello, Thank you for taking the time to provide us with your feedback. I’m sorry to hear that our policy did not meet your needs, and that you were unhappy with the level of customer service you received. I would like to assure you that we do strive to provide the best possible service to our customers. Please do feel free to contact us on 0345 070 1064 if you would like to discuss this any further. Kind Regards, The Petplan Sanctuary Team

Trusted Customer

7 years ago

Trusted Customer, Brooks Braithwaite hakkında ne dedi?:

Excellent service. Setting up my insurance was easy and staff were very helpful with queries.

Daisy

Brooks Braithwaite

7 years ago

Hi Kelly, Thank you for your kind review, we're really pleased we could help you with purchasing your insurance. If you ever have any queries regarding your cover please don't hesitate to get in touch again. Have a lovely day! Kind Regards The Petplan Sanctuary Team

Trusted Customer

7 years ago

Trusted Customer, Brooks Braithwaite hakkında ne dedi?:

Good Value

Did a bit of research with other companies and comparison sites pet plan excellent value and price

Tim

Brooks Braithwaite

7 years ago

Hello Ms Broadfield, Thank you for the lovely review. It's great to hear you are happy with the value and price of the policy. If you do need anything at all in future, please do let us know! Kind Regards, The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Trusted Customer, Brooks Braithwaite hakkında ne dedi?:

VERY GOOD AND DID WHAT YOU SAID

Güvenilir Müşteri

7 years ago

Peace of mind never any issues using this company

SIMPLE TO COMPLETE CLAIM, PROMPT PAYMENT NO STRESS.

Hayley

Brooks Braithwaite

7 years ago

Hi there, Thank you for taking the time to leave your positive review. We are so glad you are happy with the service and that your claims have been dealt with promptly. At Petplan Sanctuary it is our aim to make claiming as stress free as possible so its lovely to hear that we are doing just that! Have a lovely day, The Petplan Sanctuary Claims Team.

Değerlendirme daveti almadınız mı?

Feefo Trusted Service Awards

Bağımsız ödüllerimiz, müşteri hizmetleri alanında en iyi markaları ödüllendirmektedir. Kazananlar, müşterilerinden aldıkları puanlara göre belirlenir.

Trusted Service Awards nedir?

Feefo değerlendirmelerine neden güvenmelisiniz?

Feefo hakkında daha fazla bilgi alın

Brooks Braithwaite Değerlendirmeler

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?