Breaks in Cornwall Değerlendirmeler

Thank you for your feedback. We are pleased that you found the accommodation spacious, bright and well equipped. We are sorry that parking was made difficult by a neighbouring vehicle. Each property has a designated parking space and we do ask guests to use these. Our on-site team was not aware at the time that this was causing you a problem, but had it been brought to our attention, we would have spoken to the other guest and done our best to resolve the situation promptly. Thank you again for bringing this to our attention, and we are glad that you otherwise enjoyed the accommodation.

Thank you for your lovely comments and we are delighted you enjoyed your stay. Your positive comments are much appreciated.

Thank you for taking the time to provide such detailed feedback. We are very sorry that the apartment and its access were unsuitable for your needs and that this had such a negative effect on your stay. Unfortunately, we were not made aware of any mobility concerns before arrival. Had we known, we would have been able to discuss the access arrangements with you and help identify more suitable accommodation before your stay. Once the difficulties were brought to our attention on arrival, the complex was fully occupied and regrettably we had no alternative property available to offer. We are also sorry that you found the conversation with reception unhelpful. Regardless of the availability of alternative accommodation, we would expect your concerns to be handled with understanding and sensitivity, and we have followed up on this with our team. The exceptionally hot weather undoubtedly made the situation more difficult and we apologise that there was no fan in the apartment. We do have a limited number available on request, although we appreciate this does not alter your experience. We have also noted your comments regarding the condition of the apartment and the external areas. These have been passed to the relevant teams for review and attention. Thank you again for your detailed feedback. We appreciate you bringing these matters to our attention and are pleased that the location enabled you to spend time with your family during your visit.

Thank you for your helpful feedback and we are pleased to read that you enjoyed your stay. We do have a number of portable fans available on request but your recommendation to bring you own is probably best, particularly in this unusual hot weather we've been enjoying in recent weeks. We are delighted you enjoyed your stay and we hope to welcome you back another time.

It's lovely to read that you would come bak and we are pleased you enjoyed your stay and found the accommodation clean and tidy. See you next time!

Thank you for your 5-bubble rating and we are pleased you found the accommodation suited your needs. We hope to welcome you back another time.

Thank you so much for your lovely feedback and a big thank you for your regular custom. It's particularly pleasing to hear you found all the staff polite whether in the hotel, maintenance or our gardening team. We hope to welcome you back in the near future.

Thank you for taking the time to leave your feedback. We are pleased that you enjoyed the location, accommodation spaciousness and bathroom facilities. We have noted your comments regarding the mattresses and pillows. Comfort is naturally a matter of personal preference, but we regularly review the condition of our mattresses and replace them as required. We will also check the pillows following your comments. Thank you also for mentioning the size of the bin and the supply of toilet rolls. As this is self-catering accommodation, we provide an initial supply of essentials rather than sufficient quantities for the entire stay, although our team is always happy to help when additional items are requested. We are sorry you felt we gave extra toilet rolls reluctantly. We appreciate your constructive comments and are glad that you enjoyed your stay overall.

Thank you so much for your very detailed feedback which will no doubt be helpful to prospective guests thinking of booking. We appreciate your honest feedback and your return custom. We hope to see you again next year.

Thank you for your 5/5 rating and for your regular custom. We look forward to seeing you next time.