There are design issues which need to be reviewed in terms of structural integrity. I found one pictorial example of a balustrade very misleading and I doubt that that example was structurally...
Devamını oku
Lynda Duckworth
Balconette
4 years ago
Thank you for the 4 star review. Your comments are noted. We welcome all feedback and find it very useful when customers do feedback on the actual product and where necessary we can make changes
Many thanks for taking the time to provide your feedback.
I note you comment regarding the size of glass. I can see you ordered an Orbit Mirror Juliet, suitable for an opening of up to 2190mm. This designs incorporates three equal sized panels of glass. The benefit of this design is that the positioning of the glass panels is flexible allowing, the spacing between them to be increased or decreased to suit the customers requirement. We recommend spacing of between 20 and 30mm, it shouldn't be less than 15mm however. From your order I can see that the three panels you received were 740mm wide, incorporating a spacing of 30mm gives a total span of 2280mm. The glass would certainly be correct and suitable for an opening of 2190mm.
If a customer has any questions regarding the installation of their product, they can contact our technical team who are happy to assist.
Thank you once again for your feedback.
Product ordered after signing off measurements. What was delivered was not as ordered. ( Balustrade handrails and glass different lengths)
Handrails 8 inches too short for glass. This wasted a whole...
Devamını oku
Nick
Balconette
4 years ago
Many thanks for taking the time to submit your review.
Thank you for taking the time to talk with us and for allowing us to visit your property, so we could get an understanding of what the issue was. It was important for us to see this first hand, so we can investigate how this happened and put measures in place to correct this.
We have an agreed remedial course of action that will allow you to complete the installation to a high standard. I am confident once complete you will be really pleased with your balustrade, and will be happy with your choice of Balconette as supplier.
Look forward to seeing the pictures of your finished project.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
