The customer service was good on the phone, but its been a week and we are still waiting on our Insurance certificate
Erika Rafferty
AXA Insurance - Ireland
9 years ago
Good Morning,
Thank you for taking the time to leave feedback.
I have issued your full certificate and disc today so you should receive same by the end of the week.
kind Regards,
Erika
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
9 years ago
Fatalne doświadczenie
Najgorsza obsługa i brak rozumienia klienta.
Paul Monks
AXA Insurance - Ireland
9 years ago
Dear customer,
Thank you for your feedback. Unfortunately our Polish operator was unable to reach you by phone.
We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.
Kind Regards
Paul
0
Paylaş
TC
Trusted Customer
Feefo Tarafından Doğrulanmış
Nenagh & Limerick
9 years ago
Trusted Customer, AXA Insurance - Ireland hakkında ne dedi?:
Very helpful staff. Face to face interaction is better than any call centre
Very pleasant and helpful staff when I visited the Limerick office. Would have given 5 stars if I didn't have to go back a few hours later to the office when i saw there were 2 small errors on the...
Devamını oku
Paul Monks
AXA Insurance - Ireland
9 years ago
Hi Christine,
Thank you for your feedback. I will pass it along to the team in Limerick. I am sorry that you had to return to the branch to correct an error.
Kind Regards
Paul
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
9 years ago
excellent service
I thought michael the gentleman who dealt with me was extremely nice and obliging, he rang me back exactly when he said he would which is rare enough these days. He made sure i fully understood what...
Devamını oku
0
Paylaş
TC
Trusted Customer
Feefo Tarafından Doğrulanmış
9 years ago
Trusted Customer, AXA Insurance - Ireland hakkında ne dedi?:
Excellent service by AXA Ireland
excellent service assistants immediate help with my queries
Paul Monks
AXA Insurance - Ireland
9 years ago
Hi Brighid,
Thank you for your feedback I will make sure to pass it along to our team.
Kind Regards
Paul
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
9 years ago
fast efficient service
Excellent phone personnell
0
Paylaş
TC
Trusted Customer
Feefo Tarafından Doğrulanmış
Limerick
9 years ago
Trusted Customer, AXA Insurance - Ireland hakkında ne dedi?:
Excellant
Really friendly and helpful great value
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
9 years ago
It was after the 3rd call before I knew I was speaking to various offices
When I went to confirm that I was buying the policy I was quoted a vastly different price and it was not until I got back to the original operative that I was able to complete the purchase. I also...
Devamını oku
Paul Monks
AXA Insurance - Ireland
9 years ago
Thank you for your feedback,
We value all feedback received as it helps us improve our service. The phone system operates across our branch network and where your chosen branch line is engaged, the call moves to another branch in the network to make sure your query is answered as soon as possible. There are policy documents available on line on our website www.axa.ie under the policy documents section at the bottom of the home page.
Regards
Paul
0
Paylaş
TC
Trusted Customer
Feefo Tarafından Doğrulanmış
Clara.
9 years ago
Trusted Customer, AXA Insurance - Ireland hakkında ne dedi?:
suitable price and efficient service for me.
very efficient service and price. also very helpful and knowledgeable. a very pleasant experience indeed.
0
Paylaş
TC
Trusted Customer
Feefo Tarafından Doğrulanmış
Limerick
9 years ago
Trusted Customer, AXA Insurance - Ireland hakkında ne dedi?:
Poor feedback on query
I had a query re:reduction of quote due to a lesser quote from a rival insurer.I sent said quote via email to see if you could match it but I didn't even get as much as an acknowledgement of it. I...
Devamını oku
Paul Monks
AXA Insurance - Ireland
9 years ago
Hi Enda,
I am sorry I missed you on the phone. We appreciate the time you have taken to leave your feedback. Across the Irish Insurance Industry, premiums have risen due to a number of factors. A sustained increase in the number of personal injury claims, higher court awards, and the collapse of Setanta Insurance, have all contributed to this. At AXA we are dedicated to keeping our expenses down, using cost effective vehicle repairers and fighting fraud. However, personal injury claims are very high, and despite our on-going efforts to minimise cost, all premiums have gone up this year.
We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us. I am sorry that we did not respond to your query in a suitable time.
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Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.