ARRAN - Sense of Scotland Değerlendirmeler

Thank you for your feedback, and we're delighted to hear your wife enjoys the products and that you were able to take advantage of the sale prices. We sincerely apologise for the delay to your order. Any items that are on pre-order should be clearly marked on our website, however we're very sorry if this was missed in this instance or wasn't clear during your purchase journey. We appreciate you taking the time to bring this to our attention, and your feedback will be shared with the relevant team as we continue to improve the customer experience. Kind regards The ARRAN Sense of Scotland Team

Hi Mark, Thank you for getting in touch, and please accept our sincere apologies for the delay in receiving your order. Unfortunately, we experienced an unprecedented volume of orders over our sale weekend, which resulted in our Reed Diffusers temporarily going out of stock. As your order contained one of these items, it meant there was a delay in dispatching your parcel while we awaited replenished stock. We did have this noted on our delivery information page at the time, however we completely understand this may have been easily missed when placing your order. I have checked the tracking for you and can see that your order has now been successfully delivered. We truly appreciate your patience and understanding while we worked through the increased demand, and we're very sorry that your order took longer to arrive than you expected. We know how disappointing it can be to wait for a parcel, particularly when you're looking forward to receiving it. Please accept our apologies once again for the delay, and thank you for choosing ARRAN. We hope you enjoy your order, and if there's anything further we can help with, please don't hesitate to get in touch. Warm regards, The ARRAN Sense of Scotland Team

Hi Mark Thank you for coming back to us, and I'm very sorry for the confusion and continued frustration. I can only see the order associated with this review from my side, which is showing as delivered. However, I understand from your message that you placed two separate orders and that it is the first, higher-value order that remains outstanding. I've passed your comments and details directly to our Customer Service team, who will be in contact with you shortly to investigate this further and assist in locating your missing order. While we unfortunately have no control over Evri's customer service channels or the level of support they provide directly, we can certainly assist from our end and will do everything we can to get this resolved for you as quickly as possible. Please accept our sincere apologies for the inconvenience and disappointment this has caused. We appreciate your patience, and our team will be in touch shortly with an update. Kind regards, The ARRAN Team