Plastic Pipe Shop Değerlendirmeler

Hello, Thank you for sharing your feedback and letting us know how your purchase with us was. We are sorry you had trouble with your order, and we apologise that our service did not satisfy your expectations. We are known for our exceptional attention to customer care, as we always aim to deliver a great experience, so we are disheartened when we don’t meet our customer’s standards. We understand how our type of product range could cause confusion, so we provide technical information on multiple areas on our website including our individual product pages and as well as our Youtube channel to try and help customers as best as we can before purchase. This includes product pictures, dimension data, product descriptions and further details. We also have a whole website page dedicated to explaining how our delivery methods work. All these kinds of information is something that we try hard to make clear for our customers to minimise any confusion when purchasing, but we understand this may have possibly been missed in this case. We like our customers to feel confident that they are purchasing the correct items, but sometimes, ordering mistakes happen. Our team will try their best to rectify the ordering mistake to make things right again, whilst following our policies and procedures. Our sales team can make customer amendments to the items in the order as long as they are notified before dispatch. If you’d like to speak with our sales team on this further, please don’t hesitate to contact us by phone at 01786 472850 or email us at sales@plasticpipeshop.co.uk. We are a super friendly team who are more than happy to assist our customers and provide clarification on our policies and procedures. Kind regards, Plastic Pipe Shop Ltd

Hello David, Thanks for letting us know your thoughts about your purchase with us. It's nice to know you had positive experience! We pride ourselves in offering a wide range of products as well as fast and efficient service especially when it comes to delivery. We really do aim to please. It is great to know that we have provided you with a service that we can be proud of. Best Regards, The Team at Plastic Pipe Shop

Hello, Thank you for the amazing feedback you have given us. We pride ourselves on a high level of customer service, along with fast delivery (even if it's across the country). It means so much to us that you thought our staff were helpful with the technical advice that they provided, so I have passed your kind feedback onto our sales team. Best regards, Bob

Hello Jonathan, Thank you for the 5-star Feefo review. It's great you had such a positive experience when purchasing with us. I'm glad your goods arrived swiftly and within the time frame also. Thank you for mentioning how you are happy with our returns policy for certain items. We understand the need to sometimes buy extra products (just in case) for a project, and we're here to cater for that! We hope to see you visit our site again soon. Kind regards, Bob

Hello Brian, Thanks for the 5-stars. We really do strive to exceed our customer's expectations. We pride ourselves on our customer service and it's great to know when we're getting it right. Kind regards, Bob

Hello, Thankyou for the 5-star Feefo Review. We are really pleased that you had a great experience purchasing from us and that your order was picked and packed correctly. Our warehouse team take great pride in having a high level of accuracy when sending orders out and it’s nice to see that you acknowledge this. We also appreciate you pointing out how speedy the delivery was. Have a great day. Plastic Pipe Shop Ltd

Hello John, Thank you for the amazing feedback you have given us. We are happy to hear that you are very pleased with the service you received and are content with your order. We aim to have an ample level of product availability and also stock a variety of unique items to fulfil our customer's needs - so it's great news that you feel that this has been achieved. It's also nice to see that we are your preferable supplier of plastic pipe products, so I will pass this note onto the rest of our team. Best regards, Bob

Hello Martin, Thank you for taking the time to complete a Feefo review regarding your recent experience with us. We love to hear it when our customers have a smooth experience when purchasing from us. We appreciate your business, and we hope you visit our site again. Kind regards, Bob & the rest of the Team at Plastic Pipe Shop

Hello, Thank you for taking the time to let us know about your experience. It's a pleasure to read how happy you are with our service and speedy delivery. If we are able to help with anything else, please do not hesitate to get in touch on 01786 472850 or contact us sales@plasticpipeshop.co.uk Kind regards, Bob

Hello, We appreciate you taking the time to let us know about your experience when purchasing from us. We are sorry to see that you feel this way about our carriage prices. When it comes to delivery, it is important to us that we keep our carriage prices as low as we can for our customers. In doing this, we currently do not make any profit from our carrier services. We understand that this could be quite annoying for small orders, but the delivery company that we use do not base their prices on the weight or size of order, therefore we don’t either. In the best interests of our customers, we carry out trials with a number of different delivery companies and have chosen what we believe to be the best value service in terms of speed, quality of service and cost to suit our kind of product range. We are always trying to improve our customer’s experiences, so we appreciate your feedback - and we will continue to review our carriage prices in the future. Kind regards, Plastic Pipe Shop Ltd