WEBS คำวิจารณ์

Hello, Thank you for your feedback - It's really important to us! I'm very sorry you've experienced knots in your yarn! Unfortunately, knots can occur during manufacturing. However, if you have several knots or believe your yarn is faulty, please reach out to us at customerservice@yarn.com with photos of the issues. We're happy to help! Best wishes, Customer Service Team WEBS® / America's Yarn Store®

Hello Thank you for your feedback! I'm so sorry you're missing a pair of needles in your order. I can see a member of our team has been in touch via email to resolve this for you, so please check your inbox for our reply. Feel free to contact us at customerservice@yarn.com if you need any further assistance - we're happy to help! Best wishes Customer Service Team WEBS® / America's Yarn Store®

Hello Thanks for leaving feedback! We're sorry to hear you're unhappy with our communication surrounding the order processing and shipment - that's disappointing! You should receive an order confirmation email when an order is placed, and a shipping confirmation email when your orders leave our warehouse. Please do check your spam folder in case they were flagged as spam. If you'd like to get in touch with more details about this, please do email us at customerservice@yarn.com so we can look into it further - we're happy to help! best wishes Customer Service Team WEBS® / America's Yarn Store®