Screw for product fell out, which is making it unusable. asked for help on text support, was initially fobbed off. When I asked for a ticket to be raised I got the feeling a grudge was taken by the...
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Hanna
Refina
10 months ago
Hi. I am sincerely sorry that you haven't received a good customer service experience from us. We pride ourselves on listening to our customers and dealing quickly with any issues that arise. I have spoken to our sales Manager Richard who has tried to call you. Unfortunately, we don't keep all spares for every machine in stock, as there are so many. Richard has confirmed that we can use a screw from another machine in the meantime. Please can you call Richard back on 01202 632270. Once again, my apologies. Regards Hanna
CJ
Christopher Julian
10 months ago
Refina contacted me and completely resolved my issue, service was so good it feels like a glitch in the matrix at this point.
REFINA supply the largest range of professional quality, power tools and equipment for mixing and spraying, diamond drilling, surface preparation and flooring
Get in Touch with Us +44 (0)1202 632270 sales@refina.co.uk
Refina Ltd Unit 7 Factory Road Upton Industrial Estate, Poole Dorset BH16 5SL, UK
REFINA supply the largest range of professional quality, power tools and equipment for mixing and spraying, diamond drilling, surface preparation and flooring
Get in Touch with Us +44 (0)1202 632270 sales@refina.co.uk
Refina Ltd Unit 7 Factory Road Upton Industrial Estate, Poole Dorset BH16 5SL, UK