Hate your delivery notes. Would prefer a note to say other listed items are to follow, or have been dispatched or even no mention of anything at all except what is in the package.
This wallet wasn't big enough to fit my documents or what I expected. I brought a wallet that looked like this in WHSmith and I thought this is the same one. It would help if you listed the...
อ่านเพิ่มเติม
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Alex.
Thankyou for your feedback. Please accept my apologies over any inconvenience this may have caused.
Here at The Post Office Shop, we take our customers order experience very seriously and it appears that in this instance we have not provided you with all the information possible to help you order the correct item.
In light of this, I have arranged for the cost of your items to be refunded as a gesture of goodwill. I will also arrange for the correct dimensions of this item to be added to the site.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Why did this roll of paper require to be sent in a box nearly a one foot three cube?
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon David,
Thank you for your feedback, we are pleased that you find the Sasco year planners you ordered useful.
However, the condition in which they were received does come as a concern to us. In light of your feedback, we are going to request that our Warehouse Team investigate alternative ways of dispatching these items to prevent them from being creased going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
The parcel was returned to sender due to confusion about our new address in Camden. The PO Shop was extremely unhelpful, saying I had to wait for 10 working days before they could deal with the...
อ่านเพิ่มเติม
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Chris,
Thankyou for your comments. Firstly, please accept my apologies over any inconvenience this may have caused you.
At The Post Office Shop, we strive to provide our customers with the best experience possible and unfortunately on this occasion it was not the case.
I am pleased that Richard was able to address this matter for you and provide you with the whereabouts of your stamps. In light of your comments however I will pass them on to the relevant department and ensure that this does not happen again.
Kind Regards,
Sally
Post Office Shop Customer Care Team
I bought three "Really Useful Boxes" online. They were showing in stock but only one was delivered at first then two a few days later. Worse, they were not wrapped at all, shipping labels and...
อ่านเพิ่มเติม
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Christian.
Thankyou for your feedback. Please accept my apoloigies over any inconvenience receiving your items in such a condition may have caused you.
Here at the Post Office Shop, we do strive to deliver the best order experience possible for our customers and unfortunately on this occasion this has not happened; once again please accept my apologies.
In light of your comments, I am going to pass your order information and feedback onto our warehouse team and request they explore alternative ways of packing the products in order to prevent this from happening again.
Kind Regards,
Sally
Post Office Shop Customer Care Team
