Hello Michelle,
I apologise for your watch arriving damaged, this is not our usual standard of service as our reviews vouch for.
I can see that you have been in contact with our Customer Service team who have confirmed that once we receive the order back we would be able to dispatch a replacement.
Once again I apologise for the manner in which your order has arrived but please be assured we will get this sorted for you.
Kind Regards
WatchPilot