Worst experience ever
I was paying with my mobile. I got the email confirmation that I have paid but didn't get the certificate. So I call the customer service, then found out there was some problems...
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Evie
Voyager Insurance Services
10 years ago
Hi there,
Thank you for your feedback - we are glad to hear that you had a good experience with the Customer Services Team!
We can see that you have had your original policy refunded to you (purchased on the 13th September). We apologise for the technical hiccup, as well as for the delay in this refund appearing in your account - refunds can take the bank up to 5 working days from the time of refund to process.
However, we are glad to hear that you have now successfully arranged your policy.
If you have any enquiries, please contact the Customer Services Team by calling +44 (0) 1483 562 662 or emailing enquiries@voyagerins.com (Open times: 9.00am-5.30pm, Mon-Fri).
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.
Thank you for your feedback - we are glad to hear that you had a good experience with the Customer Services Team!
We can see that you have had your original policy refunded to you (purchased on the 13th September). We apologise for the technical hiccup, as well as for the delay in this refund appearing in your account - refunds can take the bank up to 5 working days from the time of refund to process.
However, we are glad to hear that you have now successfully arranged your policy.
If you have any enquiries, please contact the Customer Services Team by calling +44 (0) 1483 562 662 or emailing enquiries@voyagerins.com (Open times: 9.00am-5.30pm, Mon-Fri).