Terrible service! The flight was cancelled on the Saturday am. Somebody phoned to offer a flight on the Tuesday and have not responded to me since!
Shubhang Gupta
Viva Holidays
10 years ago
I would like to thank you for your correspondence received regarding your holiday booked through ouragency, and further to my acknowledgement. I regret to learn that not allaspects of your holiday met with your prior expectations. I have asked our customer service to get in touch with you, alternatively you can email us on support@viva-holidays.co.uk.
วันที่ซื้อ: 25/06/2016
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ตรวจสอบ#โดย #Feefo #แล้ว
10 years ago
The booking information was prompt and tickets arrived in good time.
Booking process straight forward and staff very helpful with subsequent requests to add transfers.Also very helpful with queries regarding train tickets
Barcelona cab driver horrid second one nice fab city veuling airlines checking in problem . Sorted by viva although it cost me £28
Madrid hotel vvvv noisy room asked to change which they did.
Viva...
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Shubhang Gupta
Viva Holidays
10 years ago
Thank you for bringing this issue to our attention. We do value our customer’s feedback very highly and rely on such comments toallow us a real insight into the service we provide. We will take your feedbackon board and refrain from using this hotel in the future.
We were very impressed with the efficient and friendly way Viva sent all the necessary hotel, travel and excursion vouchers. The rail journeys, tours and connections went without any serious hitches....
I had a bit of issue trying to change parts of my holiday . The agent dealing with my request went on leave himself without telling me and without completing what I had asked of him. This happened...
I asked for a quote for a 2 centre holiday. I was given the choice of 2 from Ron but the being very good value on paper. My experience from start to finish was dealt with very professionally by Ron...
I was worried when I booked the holiday as it was confirmed by secret escapes without actual flight times. These were sent later by viva and I'm pleased to say they included early flight out and late...
