Over the last 12 months the Company have repeatedly ignored my request to delay delivery of several products ordered until we return from various visits with the net result that several products ( 3...
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Unwins
Unwins
12 years ago
Thank you for your feedback.
We are sorry to read that we could not streamline your plant deliveres to avoid your holiday dates.
We do try to avoid making deliveries during the times requested by cusotmers for non deliveries. Unfortuantely we have very small despatch windows for plants and can never guarantee to be able to avoid certain delivery dates. When the plants are at their optimum they need to be planted/or potted on.We hope the Raspberry canes will be fine as they are despatched when dormant so need very little care until re-planted. Please enusre to let us know if there is any problem with them.
Kind regards
Susan Nixon
Customer Care Team
prompt service. But as i now was going to use this in my pond on reading the instructions it says not to use with the uv on. I have a combined pump filter and uv. So i cannot use it. Disapointed. I...
I have purchased from Unwins before and had very good service each time.
Unwins
Unwins
12 years ago
Thank you for your feedback
Susan Nixon
Customer Care Team
ลูกค้าที่ไว้วางใจได้
12 years ago
I find Unwins a very good supplier of garden plants and plenty of variety.They will always supply good information on how to care and get the best from anything you buy from them. I would have no hesitation in recommending them to friends.
They emailed me 4 days ago to say my plants were due for despatch, but I still have not received them. (14 Oct email, today is 18th Oct)
So this feedback request is rather premature!
Unwins
Unwins
12 years ago
Good Morning Mrs Grant-Robertson.
Thank you for your feedback. I do hope the Viola plants are now in your care. Unfortuately the plants were scanned off as despatched before they actually went with the delivery service. An error we will not repeat.
The remainder of your order is on its way this week.
Kind regards.
ลูกค้าที่ไว้วางใจได้
12 years ago
Unwins reply shows my point was taken - good. And the violas have now arrived and are fine, thank you. Look forward to seeing them in flower.
Product slow to be dispatched (and given 7-10 day window for a biological product is poor, especially as postage is charged and not free) and did not arrive. Although offered replacement or refund,...
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Unwins
Unwins
12 years ago
Thank you for your feedback.
Please accept our apologies for not refunding the correct amount. The postage cost was ommitted which has now been refunded.
Susan Nixon
Customer Services.
Would have liked some accompanying planting instructions etc
Unwins
Unwins
12 years ago
Please accept my apologise for the missing planting Instructions. I have popped a copy in the post 1st class to you today.
Amy Nixon - Customer Services
Top quality Flower Seeds, Vegetable Seeds, a wide range of Vegetable Plants, Seed Potatoes, Fruit Plants & Fruit Trees online.
We are so confident with the quality of our seeds and plants that we offer a 100% money back guarantee.
Top quality Flower Seeds, Vegetable Seeds, a wide range of Vegetable Plants, Seed Potatoes, Fruit Plants & Fruit Trees online.
We are so confident with the quality of our seeds and plants that we offer a 100% money back guarantee.
