Goods arrived promptly. More importantly, they responded quickly and efficiently to my pre-sale technical question on the product. On receipt of the goods I found their information to be correct....
Product (fan downrods) was delivered incomplete (missing wiring loom) and therefore not fit for purpose. Whilst a replacement loom was offered, in order to complete our build on time I needed to...
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Customer Service
Universal Fans
8 years ago
We appreciate your feedback. We apologise for any inconvenience caused by this hiccup. We deal with a large amount of orders daily and occasionally we do make mistakes. Our customer service team has corresponded with you and we hope you are now satisfied with the solution that has been organised. If you have any further queries please do not hesitate to contact us at sales@universalfans.com.au.