Tuscany Now & More คำวิจารณ์

Kendall,  our sales and concierge team offer careful and honest advice to our clients. They get to visit the properties that we offer and meet the owners and managers twice a year ,staying in the villas. This gives them an insight  which really helps when they speak after our clients. Thank you for sharing your thoughts on our services and for filling in the feedback form. should you return to use our services your entitled to a 5% price reduction as all our repeat clients. 

Dear Ms Nangia, Villa Di pile is indeed a beautiful property that we do very well with, in a stunning location, over looking Villa Vignamaggio, where the Mona Lisa was born. About your comment that there is no 24 hour services, this is not true. In your accommodation voucher there is a UK number +44 20 7684 6610 that is routed to one of our two ground staff based in Florence. One of them is always on call, recently we have had to assist clients in finding late at night an English speaking doctor to assisting them with driving directions. I dont know why you did not call this number as they are there to assist our clients in our rental properties. I have sent you a private email as I would like to discuss the matter with you to ensure that it does not happen again. I am very sorry about the inconvenience of not having internet for two days, the quality of the service in the country side in tuscany is not of the same quality as London or New York but i am surprised that it took two days to have the matter resolved. Should you have phones Barbara or Edoardo who are our ground staff in Florence they would have been able to assist you but i am not sure if they might have been able to reduce the time to have the internet reinstated. Great to know that you were happy with Art of leisure, we work closely. I hope you might return to tuscany and stay in one of our beautiful villas, should that be the case your entitled to a 5% price reduction, something that we offer to all our repeat clients.

Joy we have a great sales and concierge team. They spend time in Italy, seeing houses in early spring and at the end of the summer enabling them to offer sober advice on which one of our houses might fit our clients requests and needs. we do get extremely busy as we go into the summer season, so the work load is huge and the response time does slow down. My apologies if you had to wait longer than you had hoped for. Its great to get another happy  feedback about our services. Thank you. 

Alexandra, great to know that you enjoyed your stay at Villa Atena. Its a great home, with a fantastic garden and the owners do a fantastic job looking after our clients. I hope you might return to tuscany soon and stay in another of our beautiful villas. Thanks for filling in our feedback form. 

Wayne, great to know that our sales and concierge team were extremely  helpful. Thank you for saying you will recommend our services, I hope one day you might return and stay again in one of our properties,. Remember that your now entitled to a 5% price reduction, something we offer to all our repeat clients. 

Ralph, great to know that your happy with our services. 

Trish, I could not have asked for a nicer feedback. Everyone in our sales and concierge team really do work hard. I shall pass on your comments to Sean in sales and to Cristina, who at the moment has a leg in plaster. At the last wedding, she slipped and broke her leg! 

Brian, our sales and concierge team go twice a year to Italy to view our properties, meet the owners and managers so they are able to offer the service that your happy about.  

Richard  great to know that everything went smoothly. I shall write to you directly about the key pickup as we need to ensure that everything runs smoothly. 

Great to know that our staff looked after all your needs.