So sorry to hear that you have not had the best experience in dealing with Turtle Mat, but glad you are happy with the mats themselves. I am unsure at this point, but will be investigating, why your query was not passed on to us here to call you back. We want and strive to ensure all our customers receive a really great service and are sorry that was not the case for you. If you want to get in touch directly to discuss further please don't hesitate to email info@turtlemat.co.uk (marking the email for my attention) and we can discuss in more detail.
My apologies again and best wishes, Becca
Rebecca Wilson
