The service we received from Jon Michael was exceptional.Very oblidging and professional. Nothing was too much trouble for him. Highly recommended.
Karen King
Cruise Megastore /Travel Megastore
7 years ago
We are pleased to know that you are happy with your experience and the service received. And we thank you for taking the time to leave your review and we will be sure to pass the feedback onto Jon!
Well I did have a bit of trouble in the beginning, not getting things done or followed up, but then I spoke to a man names Ken Hawkins and he has been most helpful recently and got everything done...
อ่านเพิ่มเติม
Karen King
Cruise Megastore /Travel Megastore
7 years ago
We’re truly sorry for your initial experience, its never our intention to leave our members feeling like they’ve had poor customer service. We are so glad you have connected with Ken we will be sure to pass on the positive feedback!
I would definitely recommend them and have in a couple of cases
Karen King
Cruise Megastore /Travel Megastore
7 years ago
Thanks for leaving such a wonderful review. We are glad that you enjoyed our services; our dedicated agents will be pleased to learn of your positive feedback.
I received an envelope in the mail. Inside was a folded paper that said "Travel documents enclosed." The only thing inside was 3 lanyards!!! NO travel documents at all.
Karen King
Cruise Megastore /Travel Megastore
7 years ago
Thanks for your feedback, we can see that this has now been clarified for you. If you need assistance with your online check in please do not hesitate to contact us!
Absolutely terrible to deal with!!! The girl explained to me with the cruise I was booking I could cancel until the end of April and make any changes needed until then! She put in incorrect dates of...
อ่านเพิ่มเติม
Karen King
Cruise Megastore /Travel Megastore
7 years ago
I’m sorry you had a poor experience. We’ve been in business for many years, and even though we serve thousands of customers a week, we strive to create the best possible individual experience for all our members. We will be in touch to soon to respond to your comments.
TC
Trusted Customer
7 years ago
I definitely will not be recommending anyone to use cruise away. Based on my experience and being misinformed by the consultant (Sharon) .
Karen King
Cruise Megastore /Travel Megastore
7 years ago
We appreciate your feedback and would like to learn more about your experience. We’re truly sorry, its never our intention to leave our members feeling like they’ve had poor customer service. We can see the booking agent is eager to get in contact with you today. Please be assured we will contact you very soon to remedy this.
TC
Trusted Customer
7 years ago
I also believe I was not given the best deal at the time! And I am still waiting for someone to contact me in relation to this issue!!
Karen King
Cruise Megastore /Travel Megastore
7 years ago
Thanks Sharon, your feedback has been escalated and a team member will be in contact with you today.
TC
Trusted Customer
7 years ago
I have still not been contacted by any consultant to discuss issues. The original consultant is no longer there and was told someone would contact me!
TC
Trusted Customer
7 years ago
I still have not heard from anybody not even an email!!! Very poor customer service.
Karen King
Cruise Megastore /Travel Megastore
7 years ago
Hi Sharon, we have tried to reach you on the contact details on your membership. If you could please email us at AUMemEnq@ourvacationcentre.com with your contact number and preferred time in which you are contactable one of our supervisors will call you to discuss. Thank you