I left numerous messages once cruise was booked as the beverage package wasn't listed on my booking, it took 3 days for this to be responded to and 6 days to get a response
Customer Service
Cruise Megastore /Travel Megastore
9 years ago
Thank you for your feedback. We are sorry to hear of the delay in response. I understand that this was during the Christmas/New Year holiday period. While I understand not hearing back from us straight away can be frustrating, once we returned from the public holiday I can see that you were emailed and advise the drinks package was added to your booking. We are sorry for any inconvenience this may have caused you, however we are glad your booking is all ok and we look forward to sending you on a fantastic trip.
i want a refund i have been given incorrect information on more than one occasion. I work in hospitality and will be telling everyone not to use you people
Service was great. Cant fault it.
Only dissapointment is that as soon as we booked deals came out with the $1 drink packages.
We are not sure whether to puchase a drinks package as they have bad...
Many mistakes on names first time used travel agent for cruise will go direct as usual next cruise
Customer Service
Cruise Megastore /Travel Megastore
9 years ago
Thank you for your feedback. We are sorry to hear that your first experience with us was not a smooth one. One of our team members will be in contact with you shortly to ensure everything is all in order with your booking now and answer any further questions you may have.
Julie quirk did the booking for me,profesional and curtious-i was treated respectfully! strange to say,but its a rare trait to get good service.thanks megastore,you were cheaper than my usual booking...