Thank you for reaching out and sharing your experience — I’m truly sorry to hear about the issues you've encountered.
I completely understand how frustrating it must have been to receive the wrong item and then be refunded without any prior notice, especially when you were relying on the product for an upcoming trip. This is not the level of service we aim to provide, and I sincerely apologise for the inconvenience and lack of timely communication on our part.
I’ll be happy to look into this further and see what we can do to make things right, even if you’ve decided to shop elsewhere in the future — your feedback is important to us and will help us improve.
Please let me know if there's anything we can do to assist you further at this stage. Many apologies for any inconvenience caused.