Samuel Windsor คำวิจารณ์

Sorry to see that the service you received was not up to scratch. I can see that your order was originally despatched from us on the 30th of June (at 1:49am!) but sadly went missing with the courier which is unfortunately out of our control. As soon as we were made aware of the situation, a refund was processed as requested.

Our apologies for the service you received. It appears that the couriers lost the shoes between them picking them up from you and delivering back to us. We have since claimed for these missing shoes and did get them replaced as soon as we were made aware of the missing delivery. I hope that you are now happy with the replacement shoes.

Thank you for the positive feedback regarding the service. Sorry to hear that you were not happy with the shoes. The refund was processed back onto your card on the 18th of July.