Very straight forward and easy to use the website. Shopped around first and Tinhat was the best deal for my phone
Joe
tinhat™ Insurance
10 years ago
Hi Rebecca,
Thanks for taking the time to provide your feedback.
It's reassuring to hear that after shopping around you found us to offer the best deal for you. We try our best to price our policies competitively while also ensuring that they provide a great level of cover.
Thanks for choosing to insure your mobile with us, and for taking the time to leave your feedback. We do work hard to make sure that our prices are competitive and website informative, so it's encouraging to hear that that's the experience you had with us!
Thanks for choosing to insure with Tinhat, and for taking the time to leave your feedback. It's great to hear that you found our ordering process simple and that you're happy with your insurance.
Lack of contact to confirm insurance obtained successfully
After taking out the insurance, there was a lack of communication (by email or otherwise) to confirm that the insurance had been taken out. I had completely forgot about taken it out until I seen a...
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Joe
tinhat™ Insurance
10 years ago
Hi Robert,
Thanks for providing your feedback, though I'm sorry to hear that you were dissatisfied with our service.
We send an email confirmation to all of our customers just a few seconds after they place their order. In the vast majority of cases these arrive without issue, though occasionally they can get caught in spam filters and sometimes customer's mistype their email address.
If you still don't have your email confirmation please let me know via sales@tinhat.co.uk so that I can re-send it to you.
tinhat™ offer affordable and reliable mobile phone and gadget insurance, with some of the lowest premiums and excesses in the UK. When you insure with us you can take advantage of our friendly UK support team, immediate cover and unlimited claims.
tinhat™ offer affordable and reliable mobile phone and gadget insurance, with some of the lowest premiums and excesses in the UK. When you insure with us you can take advantage of our friendly UK support team, immediate cover and unlimited claims.