Did not process my claim and cancelled my insurance. Fraudulent company
Joe
tinhat™ Insurance
10 years ago
Hi Chloe,
I was really shocked to read your review, and on seeing it I immediately got in touch with Supercover to find out exactly what happened.
As I explained in my email to you at the time, an administrative error resulted in the wrong terms and conditions being referenced during the handling of your claim, and this led to it being mistakenly declined. I understand that once this was identified your claim was subsequently approved, but I'm sincerely sorry that we didn't get it right first time. I must assure you that this was a one-off mistake, and that Supercover have taken steps to ensure that it doesn't happen again.
If you have any remaining concerns or queries please don't hesitate to get in touch with me directly and I'll do what I can to help.
tinhat™ offer affordable and reliable mobile phone and gadget insurance, with some of the lowest premiums and excesses in the UK. When you insure with us you can take advantage of our friendly UK support team, immediate cover and unlimited claims.
tinhat™ offer affordable and reliable mobile phone and gadget insurance, with some of the lowest premiums and excesses in the UK. When you insure with us you can take advantage of our friendly UK support team, immediate cover and unlimited claims.
