Make sure you can prove ownership before you take out this mobile phone ins
Disappointed that the service I received was not as straight forward and painless as setting and making payments
Customer service team
tinhat™ Insurance
8 years ago
Dear Clive, we appreciate your feedback.
Providing proof of ownership is one of the main cover eligibility questions when taking out the policy and is a requirement when making a claim as stated in the "Key Facts" and "policy Terms and Conditions"
Regarding the online purchase of the our policies:
When proceeding to the purchase stage of the policy there is a tick box for the purchaser to complete which relates to the eligibility questions and terms and conditions. The purchase can only be completed when the purchaser has agreed to it.
In order to provide a good service while adhering to our processes we do require the relevant information and documentation to be supplied by the customer when making a claim,
Please find our apologies for delay in the claim process and inconvenience caused regarding the outstanding documentation.
We trust this information will help other customers interested in taking insurance with us.
Poor service, bad communication, my phone was not fixed properly
Customer service team
tinhat™ Insurance
8 years ago
Good afternoon Please find our apologies for any inconvenience caused. I have passed this on to the relevant team and they will be in contact with you shortly.
Dear Ali, it would be appreciated if you could elaborate on this matter. It seems you've only recently taken your policy with us, and we have no information regarding dissatisfaction of any kind. We take pride in providing our customers with friendly, fair and professional customer service. You're feedback will be appreciated.
I was not made aware there was an expensive excess on the policy when I purchased it until I came to make a claim, and as I am presently unemployed I cannot afford the excess.
Customer service team
tinhat™ Insurance
8 years ago
Dear Antony, we appreciate your feedback. We apologise for any inconvenience caused. We understand that you may be experiencing some financial difficulties, however the excess details are provided on the quotes page of our website, they are also stipulated in the key facts and terms and conditions of your policy. Prior to completing the final step of the policy purchase the purchaser has the option to agree to the following statement: " I have read and accepted the Terms and Conditions of the Policy, the Summary of Cover and privacy policy. As you have a agreed to this, we trust that you have read the information which was provided.
tinhat™ offer affordable and reliable mobile phone and gadget insurance, with some of the lowest premiums and excesses in the UK. When you insure with us you can take advantage of our friendly UK support team, immediate cover and unlimited claims.
tinhat™ offer affordable and reliable mobile phone and gadget insurance, with some of the lowest premiums and excesses in the UK. When you insure with us you can take advantage of our friendly UK support team, immediate cover and unlimited claims.
