Thank you for your feedback. We’re glad to hear you liked the heart gift itself. Regarding the engraving, we can only add the message if the details are provided at the time of order. Unfortunately, it seems no engraving instructions were submitted, which is why your message appeared on the card instead.
We completely understand your disappointment and hope this helps clarify. We’d be happy to assist with any future engraved gifts to make sure they’re exactly as you’d like.