Trusted Customer พูดเกี่ยวกับ The Insurance Emporium ว่าอย่างไร:
Its not right when you pay your premiums oly to find that you would have to pay the vets yourself and then claim it back from you
Tom
The Insurance Emporium
8 years ago
Thank you for your feedback Mr Longworth.
I can assure you that we are willing to pay any veterinary practice for the costs incurred; all you have to do is specify this on a claim form.
If you have any queries our friendly team are always happy to help.
Best wishes
3
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
8 years ago
n/a
Tom
The Insurance Emporium
8 years ago
Thank you for your review.
We note you have rated our service as 1 star; feedback is greatly appreciated and allows us to improve your experience as a customer. It would be greatly appreciated if you can let us know how we can improve your experience with us and rectify any issues you have.
We look forward to hearing from you.
Best wishes
0
แบ่งปัน
TC
Trusted Customer
8 years ago
Trusted Customer พูดเกี่ยวกับ The Insurance Emporium ว่าอย่างไร:
misleading policy information and frustrating service
Very misleading information in relation to the 10% multi pet discount. I have one pet insured and took out policy for second.In a web chat I was advised that "this would be applied once it came onto...
อ่านเพิ่มเติม
Tom
The Insurance Emporium
8 years ago
Thank you for your feedback Mr Blenkiron.
I am very sorry to hear about this, I will investigate and contact you immediately!
Best wishes
TC
Trusted Customer
8 years ago
Since I placed this review I was contacted by a gentleman called named Tom whose roll is to follow up on such issues. This gentleman has now resolved the issue to my satisfaction and reinstated my faith in this company to the point that I have gone forward and took out a third pet policy.
So far all appears well and I am reassured by Tom that he will oversee this application however I still hope the insurance emporium website can be updated to avoid any such error occurring again. this has been promised.
As the payments for policies are deducted several days later, I will revisit this site to update if on this occasion all went well.
Tom
The Insurance Emporium
8 years ago
Thank you for speaking to me on Wednesday Mr Blenkiron.
I am glad we got this sorted for you. As discussed, I have checked your new policy and the multi pet discount has been applied.
Give us a shout if we can do anything more.
Welcome to The Insurance Emporium!
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
8 years ago
Good service and easy to set up but time will tell if I need to claim
Tom
The Insurance Emporium
8 years ago
Thank you for your feedback.
We hope you never need to claim, but if you do we're here for you.
Welcome to The Insurance Emporium!
0
แบ่งปัน
TC
Trusted Customer
8 years ago
Trusted Customer พูดเกี่ยวกับ The Insurance Emporium ว่าอย่างไร:
Very fast and efficient, any questions I have asked they have responded quickly.
Have seen a few bad reviews but upto now my experience has been great.
Tom
The Insurance Emporium
8 years ago
Thank you for your feedback.
It is always nice to hear such appreciation; I hope we never give you reason to be disappointed.
Welcome to The Insurance Emporium!
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
8 years ago
Easy to navigate the website
Tom
The Insurance Emporium
8 years ago
Thank you for your feedback.
It fantastic to hear your appreciation.
Welcome to The Insurance Emporium!
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
8 years ago
I have not received any paper work and you have still not taken payment from my account. Will phone you on Monday. A part from that I am pleased with everything so far.
Tom
The Insurance Emporium
8 years ago
Thank you for your feedback.
I understand you have called our team this morning who have resolved these issues for you. Your documents are on the way first class!
If you get chance, we'd love for you to review the service based on your recent contact.
Welcome to The Insurance Emporium!
Best wishes
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
8 years ago
Very easy to insure online, price seems good for level of cover. Hopefully something I will never need to use.
Tom
The Insurance Emporium
8 years ago
Thank you for your feedback.
We hope you never have to claim but if you do, we're here for you.
Welcome to The Insurance Emporium!
0
แบ่งปัน
TC
Trusted Customer
Aberdeen
8 years ago
Trusted Customer พูดเกี่ยวกับ The Insurance Emporium ว่าอย่างไร:
Great service, cover & prices
Easy to take out policy online and when l rang them to clarify something the staff were very helpful. Their prices for the highest level of cover were fantastic compared to other insurers. I hope l...
อ่านเพิ่มเติม
Tom
The Insurance Emporium
8 years ago
Thank you for your feedback Miss Cormack.
We hope you never have to claim either but if you do, we are here for you.
Welcome to The Insurance Emporium!
0
แบ่งปัน
TC
Trusted Customer
8 years ago
Trusted Customer พูดเกี่ยวกับ The Insurance Emporium ว่าอย่างไร:
Good prices and quick and easy to deal with
Tom
The Insurance Emporium
8 years ago
Thank you for your feedback Mrs Hunter.
It is always nice to hear such positive reviews from our valued customers.
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.
