Tenon Tours คำวิจารณ์

Hi Frances, Thank you for taking the time to share your feedback. We're very sorry to hear that certain aspects of your trip did not meet your expectations, and we'd like to address some of the points you raised in hopes of providing clarification. Regarding the pricing issue, we sincerely apologize for the confusion. You were accidentally sent an agency invoice that included internal details not intended for clients. As soon as we realized this, we explained the situation and provided a $200 discount on your trip in hopes of remedying the mistake. As for the flight and hotel, we want to clarify that we worked closely with you throughout the planning process. You had the option to book an earlier flight to arrive a day ahead of the group for some extra time, but ultimately you opted to arrive with the group to avoid the additional cost of a separate airport transfer. Per your request, we still booked the extra hotel night so you could check in early. Fortunately, the hotel allowed all guests, including you, to check in early, though this was unplanned and beyond our control. We also reached out to CIE, the tour company, on your behalf to explore the possibility of a refund for the pre-night, but unfortunately, they were unable to offer one. We communicated this to you at the time and understand this can be frustrating, but we did everything we could to assist. Regarding the final excursion, we understand your disappointment. While this excursion is not part of our package and is typically booked directly through CIE, our goal is always to ensure all details are communicated clearly. We're sorry this information wasn’t as clear as it should have been, and we will certainly take this into account for future travelers to improve their experience. Once again, we regret that your experience wasn’t everything you hoped for, but we do hope you were able to enjoy your trip overall. If you have any further concerns, we’d be happy to discuss them. Please feel free to reach out to Janet or contact us at travel@tenontours.com. Thank you for choosing Tenon Tours.

Thank you for five stars! We’re so glad to hear you had a fantastic experience from start to finish. It’s wonderful to know Janet’s recommendations for sites, tours, dining, and accommodations made your trip memorable. Thank you for recommending Tenon Tours to others—it means the world to us! We look forward to helping you plan your next adventure.

Thank you for the wonderful review! We’re so happy to hear your first trip with a tour operator was such a memorable and great experience. Knowing you felt supported every step of the way and that the trip was tailored to your interests is exactly what we aim for. We love adding those little surprises along the journey, so we’re glad they made an impact! Thank you for trusting Tenon Tours with your adventure. We can’t wait to help you plan your next one!

Hi David, Thank you for five stars! We’re so glad to hear your first visit to Scotland was such a great experience. It’s wonderful to know the hotels were a perfect fit and that Louise and Gary made such a positive impression — we’ll be sure to pass along your kind words! Exceeding expectations is always our goal, and we’re thrilled to have done that for you. We look forward to helping you plan your next adventure with us! Thank you for choosing Tenon Tours.

Hi Kimberly, Thank you for five stars! We’re so glad to hear that Janet and Courtney were able to create a trip that felt perfectly tailored to your interests. Taking the time to understand your needs and desires for a trip is one of our biggest goals, and we’re thrilled it made a difference in your experience. We can’t wait to help you plan your next adventure. Thank you for trusting Tenon Tours with your trip!

Thank you for your thoughtful review. We’re happy to hear you felt supported throughout your journey. Creating a personalized itinerary and providing peace of mind is what we strive to do. We’re happy to know you felt confident with your plan and appreciated having backup along the way. Again, thank you for choosing Tenon Tours. We hope to travel with you again soon!

Thank you for five stars! We’re so happy to hear you had a fantastic experience in London and Paris. It’s great to know our team was able to provide prompt support when needed—flexibility and quick problem-solving are exactly what we aim for! We look forward to helping you plan your next adventure. Thank you for choosing Tenon Tours!

Hi Tracy, Thank you for the wonderful review! We’re so glad to hear you had an amazing experience in Switzerland. It’s always our goal to provide thoughtful planning and support, so knowing you felt confident and well taken care of means a lot to us. Janet and the team loved being part of your journey! We can’t wait to help you plan your next adventure. Thank you for choosing Tenon Tours!

Hi Samantha, Thank you for five stars! We’re so glad to hear that your long weekend in Scotland was everything your family hoped for and more! It’s great to know that Stephanie was able to guide you in the right direction from the start and that the itinerary organization and timing worked perfectly for your short visit. I'll be sure to share your kind words with her. We’re especially happy to hear that our team’s prompt support allowed you to fully enjoy the experience without worrying about the little details. That’s exactly what we’re here for! Thank you for choosing Tenon Tours—we can’t wait to help you create your next adventure!

Thank you for the five-star review! We’re thrilled to hear that your trip to Great Britain was a success and that everything worked seamlessly. It’s wonderful to know the information we provided helped you navigate with ease and make the most of your experience. We especially love hearing that you were able to do so much more than if you’d planned it on your own—that’s exactly what we’re here for, and we’re delighted to have met your expectations. We can’t wait to travel with you again soon. Thank you for choosing Tenon Tours!