From the classy and luxurious properties on the website I thought what was on offer may exceed my budget but when I explained what I needed and the financial parameters, Suiteness was quick to find...
The hotel we stayed at did not provide good customer service at all.
Robbie
Suiteness
9 years ago
Hi Brock -
I truly apologize that the hotel did not meet your standards. We try hard to ensure that every property meets a certain standard but sometimes things are out of our control.
Given your feedback we have reached out to our hotel team at MGM and we will be reassess their inclusion in our program.
Our customer service team has also reached out to you and thank you so much for your feedback on the property.
Suiteness
TC
Trusted Customer
9 years ago
Thank you for listening to us and will be looking forward to booking are next vegas stay in march !!!
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
9 years ago
Amazing customer service, I will definitely be booking with suiteness again
I loved that I had someone around the clock 24 hours to help with any questions I had. Quick with responses, easy to navigate website and they even got me a 20% discount on my suite! I had a awesome...
It took a little while to receive response about availability for some of the properties, but some came back very quickly. It sure beat doing all of the research myself. I was happy with the service...
Easy booking service. Information regarding inclusions etc could be clearer...
Easy booking service. Information regarding inclusions etc could be clearer to be completely aware of what you are purchasing.
Robbie
Suiteness
9 years ago
Hi Nick -
Thank you so much for your feedback. We appreciate your kind words about the ease of use of our platform. We also thank you for the details regarding areas we can improve. We will make those extra inclusions much more clear in the customer booking process.
Thank you again and we really do appreciate your feedback. We hope you enjoy your stay as well.
Suiteness Team
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
9 years ago
Not bad, just not at the MGM.
First time using suitness to book a suite at the MGM. Spent about 30 minutes driving around trying to figure out the right place to park only to realize that we weren't actually staying at the MGM,...
อ่านเพิ่มเติม
Robbie
Suiteness
9 years ago
Hello -
We apologize for any issues you had finding the property. We have taken your feedback to heart and have informed our customer service team to provide that information to all members who book at MGM Signature. We also will create a more clear differentiation between the MGM Grand and MGM Signature. This feedback is extremely beneficial as we continue to create a more efficient/easy to use product.
I would love to offer you a $50 credit if you do give us another try. Thank you again and have a wonderful day.
