Strings Direct คำวิจารณ์

Hello Chris, I'm sorry to hear that you're disappointed with our service; however, I think in this case it's incorrect, and particularly unfair. Your order was placed and confirmed at 15:49, a few minutes after our daily despatch cutoff, but our team still managed to get your order packed and despatched with Royal Mail in our 16:00 collection. We received an email from you at 16:08 that you'd supplied the wrong delivery address; by then the order had left our premises and was well on the way. My colleague replied to you at 16:15 notifying you of this. There's very little we can do once the order's on the road. This catch-22 is unfortunate because providing our usual rapid service has left no time for your address to be corrected. We believe that our customers value our commitment to fulfilling their orders quickly and accurately. I can see my colleague has relayed the standard procedure in this situation - in most cases where an incorrect/old address has been supplied the order is returned to sender; we will then contact you and re-despatch the order for you - at no extra cost. Thank you, Samuel Stringsdirect.co.uk If you'd like to discuss this further, please email info@stringsdirect.co.uk asking for me directly.