Hi there, thank you for your review.
I'm very sorry to hear of the difficulties you faced when trying to set up your DMP, specifically the issue around incorrect client reference numbers and the 6-7 months it took to sort things out.
We'd really like to look into this matter further for you to see what could have been done differently. I'll forward your review to our Complaints team who will likely in touch with you by email (however they may call you on a private number, depending on your contact preferences). They'll ask you more about what happened and talk you through next steps.
You can find out more about our complaints process here: https://www.stepchange.org/legal/complaints-process.aspx
Thank you again for telling us about these issues. We're here to support you however we can and we're committed to making sure you get the help you need, when you need it.
With very best wishes,
Rachel at StepChange Debt Charity
