I canceled the policies but i wanted to insure 1 dog instead 2 dogs thelady
CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry about the confusion. I have escalated your feedback to the relevant department to review. Can you please confirm if you would like to be contacted by one of our Senior agents to have your concern addressed.
Kind regards,
Scott
ลูกค้าที่ไว้วางใจได้
4 years ago
I canceled the policies but i would like to have one dog insured, but the lady hang up on me
CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for the reply, I have passed along your request to our team to assist further.
Kind regards,
Scott
CX
SPCA Pet Insurance
4 years ago
Hi there,
I understand that you have been contacted by one of our team members regarding your query, please do not hesitate to reach out if you do require further assistance.
Kind regards,
Scott
รีวิวสินค้า
CX
SPCA Pet Insurance
4 years ago
Hi there,
As mentioned, can you please confirm if you would like to be contacted by one of our Senior agents regarding your concern.
Kind regards,
Scott
ลูกค้าที่ไว้วางใจได้
4 years ago
Yes please
CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for the reply, I have passed along your request to our team to assist further.
Kind regards,
Scott
CX
SPCA Pet Insurance
4 years ago
Hi there,
I understand that you have been contacted by one of our team members regarding your query, please do not hesitate to reach out if you do require further assistance.
Kind regards,
Scott
วันที่ซื้อ: 09/05/2022
0
แบ่งปัน
BK
Bayley Baxter-Kirby
ตรวจสอบ#โดย #Feefo #แล้ว
Hamilton
4 years ago
Bayley Baxter-Kirby พูดเกี่ยวกับ SPCA Pet Insurance ว่าอย่างไร:
Customer focus to take priority over profit . What a patronizing prompt “good start”!!
CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for taking the time in sharing your experience with us, I am sorry to hear of your dissatisfaction. As this is not the service we expect our customers to receive, we appreciate you bringing this to our attention. Please do not hesitate to provide additional feedback as I will escalate it to the relevant team to review.
Kind regards,
Scott
รีวิวสินค้า
CX
SPCA Pet Insurance
4 years ago
Hi there,
As mentioned, I am sorry to hear of any frustrations caused, we would be more than happy to discuss your policy in more detail with you. If this does interest you, please let me know and I can arrange for one of our Senior team members to be in touch.
Kind regards,
Scott
วันที่ซื้อ: 05/05/2022
0
แบ่งปัน
CM
Cody Milne
ตรวจสอบ#โดย #Feefo #แล้ว
4 years ago
Cody Milne พูดเกี่ยวกับ SPCA Pet Insurance ว่าอย่างไร:
The lady explained everything and made sure I understood.
รีวิวสินค้า
วันที่ซื้อ: 03/05/2022
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
4 years ago
It was very tedious having to have the person phone back and every time identify with date of birth etc. I almost gave up as I found the system very childish and almost embarrassing for the person....
อ่านเพิ่มเติม
CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear about any frustrations caused. We appreciate you bringing this to our attention as we are always looking for new ways to improve our services and understand our customer's needs. Please do not hesitate if you wish to provide additional feedback, we will pass it along to the relevant department to review further.
Kind regards,
Scott
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.