Replace faulty items straight away. I purchased a push LED time delay switch and they have refused to change this item without me sending it back to them standing the cost of postage, then they will...
อ่านเพิ่มเติม
Online Sales
sparksdirect
7 years ago
Hi John, thank you for taking your time to review us. As per our email conversation, unfortunately we do not have the facility to pick up the faulty item from you, but we can fully refund you for the postage when sending the faulty item back.
Also, regarding the replacement of this item, we do not have the facility to test it here in our showroom, but once the manufacturer tests it and gives us the green light, we will send you a replacement free of charge.
We are sorry to hear that you are not happy with our procedures, but we think they are fairly reasonable and according to the current standards for selling at distance.
Yes would defo use again as I spoke to a helpful gentleman on the phone and then ordered click and collect from the website on Friday, picked up the LED drivers which I though would be a special...
Bought a number of electrical sockets. Had an email saying they were out of stock so there would be a delay of a few days. Later that day, another email saying they had been dispatched. Excellent...
The before sales and aftersales service was excellent. The 3 items arrived in the post very quickly after I placed the order. One of the lamps had a defective spring but, following a phone call, the...
SparksDirect are London's leading lighting and electrical wholesaler, supplying the whole of the UK with both commercial and domestic electrical products.
SparksDirect are London's leading lighting and electrical wholesaler, supplying the whole of the UK with both commercial and domestic electrical products.
