Hi Andrea
We are sorry that you were disappointed with our service.
We have previously tried substitution where an item became sold out before and received negative responses from customers and emails telling us we should have just refunded. If we had emailed you, we would have delayed your order. So we honestly acted in what we thought were your best interests.
However, in this case it was not your preferred course of action and we offer our apologies.
The Slumbersac Team